Lead Pharmacy Assistant Homecare
The closing date is 01 December 2025
Supporting the pharmacy homecare team to provide the countywide homecare service to all acute trust patients as appropriate.
Ensuring that all SOPs, policies and guidelines are followed at all times.
Providing efficient and effective administrative support for the pharmacy homecare team.
Responsible for organising and forwarding prescriptions to the correct homecare company, keeping records and receiving receipts for all scripts sent, providing a full audit trail.
Receiving drugs and relevant accessories onto the pharmacy computer system correctly and in a timely manner, matching proof of delivery and invoice to orders, ensuring correct pricing, escalating errors immediately.
Maintaining up-to-date records of invoices passed to pharmacy finance for payment.
Maintaining records of homecare invoices, chasing outstanding invoices and escalating as appropriate.
Passing invoices for payment accurately and in a timely manner, including those not relating to Homecare.
Producing workload statistics as required.
Acting as an ambassador for the pharmacy service.
Leading, motivating and managing pharmacy staff assigned to the post, ensuring they actively and effectively contribute to the aims of the service, are trained and assessed as competent, and are aware of the expectations of them.
About us
Worcestershire Acute Hospitals NHS Trust is a large and specialised hospital trust providing a range of local acute services to the residents of Worcestershire and more specialised services to a larger population in Herefordshire and beyond.
The Trust operates hospital-based services from three sites in Kidderminster, Redditch and Worcester.
Our workforce is more than 7,000 strong and our caring staff are recognised for providing good and outstanding patient-centred care. You could be one of them.
We are committed to recruiting the best people to work with us. Our values underpin our everyday work.
Being open and honest, ensuring people feel cared for, showing respect to everyone, we are proud to have achieved Timewise accreditation and commit to flexible working.
DBS Checks and Costs
Any applicants who are offered posts requiring a DBS check will have the cost deducted from their salary. Please see link in SupportingInformation section for more details on DBS checks and costs.
Person Specification
Personal Qualities
* Tactful and diplomatic with an excellent telephone manner.
* Methodical and well organised.
* Committed to high quality service.
* Highly motivated.
* Ability to work on own initiative, prioritise and organise own workload with minimal supervision while working to tight and often changing timescales, and producing work to the required standard.
* Have the ability to deal with multiple queries and with changes in priority of workload, and remain calm under pressure.
* Able to use initiative but understand the limits of responsibility.
* Able to work effectively in a team while working as a role model for colleagues.
* Able to empathise with patients, carers, visitors, suppliers and staff.
* Be honest and trustworthy and maintain strict confidentiality.
* Be professional in attitude and appearance.
* Willing to be trained and to learn and must be prepared to attend training courses appropriate for the post.
* Able to work flexibly when needed depending on the service requirements.
Qualifications
* GCSE Grade C or above in English, Maths and Science (or equivalent).
* NVQ Level 2 in pharmacy technical services or working towards it (or equivalent Pharmacy qualification).
* Previous successful completion of a combination of courses, training and study days to obtain knowledge of Pharmacy Systems, Pharmacy Procurement Policies and Procedures, plus knowledge of how to deal with a range of routine and non-routine activities, answering queries, progress chasing and task related problem solving.
* Supervisory or team leadership course.
Experience
* Recent and relevant experience of successfully delivering technical pharmacy services or pharmacy procurement services as a pharmacy assistant in a hospital or community setting.
* Experience and knowledge of medicines and pharmacy policies including naming, handling and storage practices.
* Experience of how to deal with a range of routine and non-routine activities, work allocation, problem solving for a team or area of work, answering queries, progress chasing, and task related problem solving.
* Experience of successfully working under pressure and with pressurised deadlines e.g. dealing with prescriptions for medicines required very urgently or in an emergency.
* Proven recent experience of successfully delivering technical pharmacy services as a Senior Pharmacy Assistant in a hospital/retail setting.
* Ordering medicine stock where accuracy is of the utmost importance.
Skills and Knowledge
* Work to a high level of accuracy, giving attention to detail.
* Full range of organisational and office management skills.
* Highly developed interpersonal skills.
* Excellent communication skills, able to record details accurately and neatly.
* Extensive experience and skilled at using Microsoft Office packages (Word, Excel, Teams and Outlook).
* Experience and skilled at using the internet, intranet and online information resources.
* Skills to use and maintain IT systems for managing computer files, and the Pharmacy system to determine the status of orders and invoices, correctly receive and invoice goods, and identify and correct errors when necessary and appropriate.
* Possesses analytical and judgement skills for solving complex supply and invoicing issues, answering queries, progress chasing, finance purchase order related problems with external suppliers, and task related problem solving face to face and over the telephone or via Teams.
* Numeracy and ordering skills to be able to receive stock, check and reconcile invoices and ensure the correct price is paid for the drugs ordered.
* Ability to cope with pressure, multi task and prioritise own work to meet set deadlines.
* Knowledge and understanding of the importance of Safe Systems of Working in Pharmacy.
* Up to date knowledge of Health and Safety at Work including COSHH and Manual Handling as it applies to pharmacy.
* Up to date knowledge of medicines and procurement practices.
* Current understanding of the issues facing pharmacy purchasing services within the NHS.
* Knowledge of quality assurance.
* Knowledge and experience of developing, managing or improving Standard Operational Procedures.
* Knowledge and experience of using of the Pharmacy system EMIS.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Worcestershire Acute Hospitals NHS Trust
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