As an Operational Support Grade, you will look after the day‑to‑day running of a busy prison, working in a close‑knit team to carry out a range of support services – everything from patrol and gate duties, to managing deliveries, supervising visitors, and monitoring phone calls and CCTV. You will work shifts and nights to keep things running.
In addition to your base pay, you will receive:
* 25 days annual leave on appointment, increasing to 30 days after 10 years of service (pro‑rata)
* 9 days bank, public and privilege holidays
* access to a paid Level 2 apprenticeship in customer service
* access to the generous Civil Service pension scheme
* season ticket loans, retail discounts, an Employee Assistance Programme and a Cycle to Work scheme
£29,432 – salary for a 37‑hour working week inclusive of a 20 % unsocial hours allowance, which reflects the requirement to work nights, evenings and weekend shifts.
Hours
You will work an average of 37 hours per week, including night shifts, evenings, weekends and Bank/Public holidays (added to your holiday allowance). Shifts run on a rolling pattern; frequency of night shifts varies by establishment and can be discussed at interview. For examples of shift times, please visit our website.
Responsibilities
* Gate/portal duties: ensure secure entry and exit of staff, visitors, vehicles; carry out searches of staff, prisoners, visitors, contractors and vehicles; issue and collect staff keys/radios.
* Control room: operate the establishment radio system and monitor CCTV, reporting all suspicious activity.
* Visits: book visits, identify and process visitors on arrival, escort them if required.
* Censors/correspondence: monitor log mail and report any illicit or contraband items, preserving evidence.
* Night duties: ensure cell doors are locked/secure and all prisoners are safely accounted for.
* Reception: assist reception tasks; photograph prisoners; collate property‑process documentation; search/x‑ray incoming prisoner property and parcels; receive items and check seals intact on storage.
* Prisoner supervision: supervise prisoners as required; undertake clothing/property exchange; assist officers with free‑flow movement.
* Food delivery: food trolley delivery and collection, possibly using an electric tug vehicle.
* Driving duties: transport prisoners and escort to destinations in the cellular vehicle; collect mail from local sorting office.
* Phone calls: monitor the PIN system, maintain logs of PIN phone requests; complete paperwork and audit trails; ensure legal numbers are registered with solicitors.
* Procedures and protocol: understand and follow national and local policies, respond to emergencies and incidents appropriately.
Interview & Assessment
At interview we will assess you against the following Success Profile behaviours.
* Communicating and Influencing
* Managing a Quality Service
The interview will be of a blended nature, consisting of behaviours and experience. It is the ideal opportunity to tell us more about your work history or personal experiences, so we can get to know you better and assess how you will be suited to prison work.
Job holders must be able to fulfil all spoken aspects of the role with confidence in English, or Welsh where specified for Wales.
For more information please visit our website: www.prisonsupportroles.co.uk
Job offers: ‘merit’ vacancy. This is a ‘merit’ job vacancy. Successful interviewees will be placed on a merit list based on their score. When all applicants have completed the assessment, the prison will make offers to those with the highest scores first when positions become available. You can stay on the merit list for 12 months; after that you’ll need to apply again.
In addition you will receive a 20 % unsocial working allowance. This amount has been included in the salary figures quoted.
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