Business Support Officer – Department for Health and Adult Care
An exciting opportunity has become available within the Department for Health and Adult Care. In this role you will work as part of a dedicated team to provide effective, high‑quality administrative and business support, supporting the Integrated Hospital Discharge Team to ensure smooth, timely, and efficient discharge processes.
Responsibilities
* Coordinate discharge referrals, accurately entering information onto the internal system.
* Act as the first point of contact to the service, ensuring calls are answered promptly and messages passed on.
* Record admissions and discharges to support accurate financial monitoring, keeping all relevant systems up to date.
* Provide support across other areas of the wider Business Support Team when needed.
Qualifications
* Exceptional organisational skills, able to work under pressure to complete tasks to potentially conflicting deadlines, without direct line management, and re‑prioritise own work as appropriate.
* Capable of resolving problems, using own initiative to provide practical solutions.
* Experienced in using a range of computer software and confident in learning bespoke systems used across the service.
* Excellent communication skills and a high standard of customer service to provide a polite, courteous, and efficient service to colleagues, external partners, patients, and their families.
Working Hours
Normal hours of work are 37 hours per week based around the usual business working week. You may be required to work on a rota basis (Monday – Friday, 08:45‑17:00).
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