Responsibilities
* To book appointments within radiology at St Michael's Hospital
* To monitor and manage active and backlog waiting list data, contacting patients via telephone and using Trust systems to create letters, emails and text reminders.
* To be aware of the referral history, ensuring appointments are arranged in the most appropriate department for patient needs and to monitor and notify referrers of rejected requests.
* To be the first point of contact for staff queries and patient complaints.
* To monitor, manage and validate active and backlog waiting list data.
* To manage patient communications via telephone and use Trust systems to create letters, emails and text reminders.
* Implement the policy and investigate patients who do not attend (DNA) their appointment.
* To initiate appropriate action to address issues to ensure patients do not breach maximum waiting times and ensure patients are given reasonable notice.
* Attend appropriate meetings as required by the role’s line manager.
* To show a caring and professional approach towards patients, relatives and carers. This may require acting with resilience to deal with sometimes distressed patients and relatives in an empathetic manner.
The postholder will be required to work 30 hours p.w.
University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, bringing together a combined workforce of over 13,000 staff and over 100 different clinical services across 10 different sites, serving a core population of more than 500,000 people across South West England. UHBW has been rated by the CQC as ‘Good’ overall and our staff are proud to deliver excellent care to the people of Bristol, Weston and beyond. As a forward‑thinking multi‑award winning Trust and a digital exemplar committed to improving patient care, our world‑leading research and innovations are having a positive local and global impact. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone’s throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer. UHBW is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them.
For a more detailed job description and main responsibilities, please refer to the job description document attached to this vacancy.
This advert closes on Tuesday 28 Oct 2025
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