Our Client are currently looking for a Resident Operations Manager to join their team at a luxury residential development based in Reading, assisting the Estate Manager with the on-site team.
Working Monday to Friday with the hours of 9am - 5:30pm.
Salary is £36,000 - £40,000 annually.
Duties include:
1. Dealing with customer queries; verbally and in written form.
2. Manage electronic data and e-mails, responding within 24hrs.
3. Answering phones being the first port of call for anyone who calls the office, ensuring that phones are answered within 3 rings.
4. Raising complaints with contractors when works aren't completed to a satisfactory standard.
5. Follow up of H&S, FRA, Site reports and lift engineering works, ensuring that all reports are actioned appropriately under the supervision of the property manager.
6. Completing minutes and site reports within 5 working days.
7. Liaise directly with the Estate Manager to ensure that orders can be raised, and it is an appropriate fee to spend.
8. Diary Management of the Estate Manager/ Site.
9. To live our core values, do what you say you will do, contribute positively to our company culture and be someone your team can count on.
10. To work effectively with other members of the team.
11. Providing all-round excellent customer service
12. Provide advice and information to tenants, residents
13. Promote tenant and resident engagement