Circa £130,000 per annum, plus car allowance of £5,484 per annum and great benefits including Health Cash Plan. National role with regular travel and hybrid working. Permanent, full time (37.5 hpw). We can’t offer a CoS for this role.
About the role
Home, a place where you belong. We’re looking for an incredible leader who can supercharge performance across our national repairs and maintenance operations. You’ll lead and inspire our in-house teams and partner contractors to deliver a reliable, right‑first‑time service that is commercially robust, compliant and focused on a great service for our customers. This is a role where you can truly make your mark, shaping our repairs and maintenance service, transforming the way we use technology, driving efficiency, reducing costs, and delivering on our business plans and customer promise.
What you’ll do
* Provide strong, expert leadership across our Repairs and Maintenance operations, leading a culture of performance, transparency and excellence.
* Lead and motivate our national teams, supercharge operational performance, exceed customer expectations, enable lean ways of working, and effectively control costs and risks.
* Drive continuous improvement and excellence, including establishing a new Technical ‘Surveying House’ team, and hold in‑house teams and contractors accountable to reduce repeat jobs and deliver operational and commercial targets.
* Deliver a right‑first‑time repairs culture that reduces customer complaints and ensures positive performance in Tenant Satisfaction Measures.
* Evolve our services to be exemplary and industry‑leading, gaining external perspectives within and outside the sector and engaging with customers and colleagues.
Key qualifications and experience
* Significant experience in leading customer‑focused, multi‑site, property Repairs and Maintenance services with extensive senior management experience.
* Excellent understanding of regulations, compliance and legislation for maintenance operations and related services for registered providers.
* Experience of achieving challenging business plan targets and KPI’s, delivering value for money.
* Outstanding leadership skills, able to engage, influence and transform to drive service excellence and lead business transformation.
* Excellent people manager, able to inspire, influence and embed a motivating performance culture.
* Creative spark, great influencer, able to unleash the potential of others.
Practical bits
* 37.5 hours per week, Monday to Friday. Core office hours are 9:00‑5:30 with flexibility built in.
* Hybrid role based in one of our national offices (Newcastle, Durham, Leeds, Maryport, Welwyn Garden City, Reading or London). Works from home and across our national portfolio. Travel to the North‑East (where our Head Office is based) will also be required.
* Full current driving licence; a car allowance is part of your remuneration package.
* Enhanced DBS check (covered by the company).
What’s in it for you?
* 34 days leave, rising to 39 (including bank holidays and a “me day”), with the option to buy 5 more each year.
* Health cash plan saving you (and your children) £1,140+ per year covering dental, opticians, prescriptions and more.
* Matching pension contribution (up to 7%) and life insurance of 3× basic salary.
* 800+ discounts on shops, holidays, days out, tech and more.
* Family‑friendly policies including maternity, paternity, adoption, neonatal, fertility and menopause support.
We welcome applications from everyone
We do our best work when we’re ourselves. That’s why inclusion, wellbeing and our diversity networks help make Home Group a great place to work! We welcome applications from everyone and are especially keen to hear from people who are currently under‑represented in our workforce – including people from ethnic minority backgrounds, people who identify as female, LGBTQ+ people, and disabled people or those with a long‑term health condition. As a disability‑confident employer, we are committed to making reasonable adjustments and supporting candidates throughout the recruitment process.
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