Customer Service Administrator (Hybrid Options Available) £27,000 Bonus & Excellent Benefits Chester Flexible Working Patterns Join a leading global organisation in Chester as a Customer Service Administrator, supporting B2B customers across multiple brands. You’ll be part of a fast-paced, friendly team providing first-class service via calls, live chat and email. Key Responsibilities * Act as the first point of contact for all B2B customer enquiries * Manage high volumes of inbound calls, emails, and live chats * Log and maintain accurate data within the CRM system (Salesforce experience is a plus) * Provide Level 1 support and escalate complex issues appropriately * Confidently discuss product ranges across multiple brands * Troubleshoot and resolve customer queries efficiently * Handle and record complaints in line with company and regulatory standards * Meet and exceed KPIs and service targets * Support customers with system training or product queries * Contribute to continuous improvement of processes and customer experience About You * Previous call centre or contact centre experience * Strong communication and problem-solving skills * Excellent attention to detail and data accuracy * Ability to multitask and update CRM records during calls * Experience managing cases and resolving issues * Positive, proactive attitude with a passion for customer service * Desire to learn and continuously improve