Introduction At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our digital ecosystem: a client-centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips. Here, you’re not just improving clients' risk profiles, you’re building trust. You’ll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve. If you’re ready to bring your unique perspective to a place where your work truly matters; think of Gallagher. Overview Supervises a team of employees who receive telephone calls from customers or potential customers and also has their own workload. Responsible for the daily activity of call center policies and procedures. Ensures quotas for service volume and timeliness are met. Familiar with a variety of insurance sales concepts, practices, and procedures. Relies on extensive experience and judgment to plan and accomplish goals. Performs a variety of tasks. A wide degree of creativity and latitude is expected. Typically reports to a manager or head of a unit/department. How you'll make an impact In this role, you will be managing a team of 8 Renewals Consultants who are all currently performing to an impressive standard! Some of your main responsibilities will be to: Motivate and encourage the morale of the team, proactively managing all employee relation issues, ensure team efficiency and employee engagement. Develop and monitor progress towards targets, review branch profitability and share with senior management. Coach the team to be able to upsell additional products to hit monthly sales targets. Carrying out regular one-to-one and team meetings to provide coaching, feedback, support and set individual career pathways. Utilising data to ensure accurate performance management is carried out and relayed back to the individuals in the team. To hit financial targets, ensuring the team are sticking to the budget lines. Carrying out team audits to ensure the team are paying close attention to detail (ie. following scripts) To empower the team with knowledge of the products and policies. About You Skills and Experience Required: Robust knowledge of SME and Commercial insurance, with a proven track record of working well within this environment. Extensive experience with SME and Commercial placement. CII qualification preferred. Must have experience using Acturis. Regulatory awareness and ability to work to FCA guidelines. Previous experience managing, leading, or supporting a team is preferred. Able to interpret data with accuracy and present findings articulately. Committed to learning and developing industry knowledge pursuing standards in excellence. Strong communication skills. Can display a sales driven and motivational attitude. An approachable and open-minded management style with a genuine desire to help their team thrive. Excellent communication skills and the ability to listen, coach, mentor and support colleagues. What You’ll Get In This Role: 9am-5pm working hours, Monday – Friday Benefits include 25 days holiday, pension, and life insurance Training opportunities, fully funded qualifications, and learning and development courses Progression opportunities Department events Fun, positive work culture Gallagher Premiership Rugby Tickets Gallagher Benefits Choice Portal Employee Stock Purchase Plan Free onsite parking Compensation and benefits On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve: Minimum of 25 days holiday, plus bank holidays, and the option to ‘buy’ extra days Defined contribution pension scheme, which Gallagher will also contribute to Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x Income protection, we’ll cover up to 50% of your annual income, with options to top up Health cash plan or Private medical insurance Other benefits include: Three fully paid volunteering days per year Employee Stock Purchase plan, offering company shares at a discount Share incentive plan, HMRC approved, tax effective, stock purchase plan Critical illness cover Discounted gym membership, with over 3,000 gyms nationally Season ticket loan Access to a discounted voucher portal to save money on your weekly shop or next big purchase Emergency back-up family care And many more… We value inclusion and diversity Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organisation. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest. Gallagher is Disability Confident Committed. We have pledged to make sure our recruitment process is inclusive and accessible, in addition to supporting our existing employees with any long-term health conditions or disabilities. We understand that applicants may have disabilities, if you do, you may find some parts of the recruitment process more challenging than others. Don’t worry, we’re here to help, however, we can only do this if you let us know. Should you require reasonable adjustments to your application, please get in touch with TAGlobalSupport@ajg.com. If you’d prefer to speak on the phone, please request a call back, leaving details, so we get in touch. Our employing entity, Arthur J. Gallagher Services (UK) Limited, is proud to be accredited as a Living Wage employer with the Living Wage Foundation. We are committed to diversity and opportunity for all and are opposed to any form of less favourable treatment on the grounds of gender or gender identity, marital status, civil partnership status, parental status, race, ethnicity, colour, nationality, disability, sexual orientation, religion/ belief, age and those with caring responsibilities. Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.