Job Summary
Have you worked in general practice for a while and know the day‑to‑day inside out? Are you the go‑to person when something needs improving or organising, but not sure where that experience could take you next? If so, this could be the perfect step forward.
Main Duties
We’re looking for a Service Improvement Officer to join our friendly, forward‑thinking team at the Welby Groups central Hub in Bottesford. This role is ideal for someone who has played a part in service improvements, led small projects, or naturally takes the reins when something needs fixing or delivering.
Working in our bright, modern converted church office, you’ll help us drive positive change across our practices. From improving how services run to supporting staff training and systems development, your insight and coordination will make a difference. One day a week, you’ll also support research activities to help us progress to Level 3 accreditation. Don’t worry if this is new to you – we will offer training and guidance.
You’ll also take ownership of key administrative and data‑quality tasks, supporting QOF activity and using your SystmOne knowledge to maintain data quality, resolve issues, streamline workflows, and assist teams with system‑related tasks and training needs.
We’re a supportive, collaborative team offering flexible working, a great environment, and plenty of professional development.
About Us
The Welby Group runs four GP practices across Lincolnshire, serving over 35,000 patients.
What We Offer
* A competitive salary based on experience
* Level 3 research training and development opportunities
* Generous leave: 36 days inclusive of bank holidays (pro‑rata)
* Flexible working arrangements
* NHS pension with 23.7% employer contributions
* Sick pay scheme and employee assistance programme
* Bereavement pay up to 3 days
* Beautiful open‑plan offices with free parking
* Monthly staff awards and company‑sponsored events
About the Welby Group
We’re known for being forward‑thinking and committed to doing things differently to improve care. We value people who bring enthusiasm, creativity, and a can‑do attitude.
Our Values
Opportunity, Enthusiasm, Support, Innovation, Family, and Balance. If you’re looking for a place where you’ll be supported to grow and encouraged to try new things, we would love to hear from you.
How to Apply
If this sounds like your kind of challenge, please send us your CV and a brief cover letter explaining your relevant experience and why you’d be a great fit. You can apply via the button or email Cheila at hr@welbyhealth.co.uk if you have any questions.
Job Details
Date posted: 24 November 2025
Pay scheme: Other
Salary: Depending on experience
Contract: Permanent
Working pattern: Full‑time, Flexible working, Compressed hours
Reference number: A3638‑25‑0039
Job Locations
The Old Baptist Church, Queen Street, Bottesford, Notts, NG13 0AH
Person Specification
Experience (Essential)
* Have experience working in general practice or primary care administration, management, or team leadership
* Someone who leads or takes charge and works autonomously, and is able to coordinate and work as a team
Desirable
* SystmOne experience would be advantageous
* Have an interest in research, innovation, or just doing things better in general practice
* Experience in research and project management would be advantageous
Qualifications (Desirable)
* Project management qualification would be advantageous
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exemptions Order) 1975 and as such it will be necessary for a submission for disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer Details
The Welby Group
The Old Baptist Church, Queen Street, Bottesford, Notts, NG13 0AH
Website: https://www.thewelbypractice.co.uk/
Equal Opportunity Statement
We are an equal‑opportunity employer and committed to creating an inclusive, supportive workplace for all.
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