Job summary Patient Flow and Capacity Co-ordinator (Tracker) Band 3 Emergency Surgical Hub 1x 36 hour post & 1x 28 hour post An exciting opportunity for an exceptional individual has become available within the surgical division to help direct and improve patient flow and outcomes. As a patient flow and capacity coordinator you will be joining a highly motivated and dynamic team within the Emergency surgical Hub and other surgical wards who every day strive to achieve great patient care and experience. As a brand-new role within the surgical setting, you will be awarded with fantastic opportunities to help develop the service further and have a huge impact on patient experience by helping to reduce waiting times during their time in hospital. We are seeking an individual with vision, creative ideas and a "can do" approach and most importantly someone who is passionate about making a difference to our surgical patient's journey throughout their admission. You will be supported by a well-established, experienced team who are strong advocates for always improving patient care and experience. Main duties of the job The Emergency Surgical Hub Patient Flow and Capacity Co-ordinator is an essential role within the Surgical Directorate. The post holder will provide a comprehensive service to the trust with a focus to facilitate effective and timely discharge of patients no longer requiring acute care. Working closely with the surgical bed manager to monitor and facilitate patient flow to achieve the 4 hour National Patient Safety Initiative and avoid 12hr DTA breaches. The post holder will also be responsible for the organisation of the Surgical HOT clinic bookings within the Emergency Surgical Hub, working alongside medical staff, nursing staff, advanced nurse practitioners and the emergency surgery coordinator. The post holder will need to liaise with the consultants within the speciality in order to book the appropriate patients into the HOT clinics. The role requires a consistent and coordinated approach to the operational management of patient flow. Patient flow within the organisation is pivotal to the quality of patient care to enable the team to provide a positive, safe, patient experience with no delays. About us At the Dudley Group our patients and staff are at the heart of all that we do and that is to provide a world class service that aligns with our vision of "excellent health care, improved health for all". We are seeking to recruit staff who share our vision and values of making Dudley Group an incredible workplace. As part of the NHS People Promise, your wellbeing is our priority, and we are committed to ensuring our employees achieve a healthy work-life balance supported by our flexible working options and by making reasonable adjustments where possible. We believe no-one should have to sacrifice family, friends, or their personal interests for work. We are a modern employer able to attract and retain high quality staff through our commitment to the NHS People Promise. As an employer, we foster an inclusive environment where everyone feels valued, supported, and empowered to contribute their best. We want to ensure that our workforce is representative of the population we serve. More information - inclusive practice people promise. Dudley Group offer many opportunities for our staff to develop and grow within their roles through our Learning & OD Team. These include topics such as communication, wellbeing, team development, cultural competency, and values. Please click below to view our EDI page: Equality, Diversity, and Inclusion - The Dudley Group NHS Foundation Trust (dgft.nhs.uk) Job description Job responsibilities Please refer to the attached job description for full details of the main duties and responsibilities that the post holder is required to undertake Job description Job responsibilities Please refer to the attached job description for full details of the main duties and responsibilities that the post holder is required to undertake Person Specification Qualifications and Education Essential GCSE Pass in English Language and Maths minimum Grade C / Level 4-9) or equivalent Skills and Experience Essential Previous administration and clerical experence Excellent communication skills Good organisational skills Experience of close liaison with members of multidisciplinary team Excellent customer service skills Understanding of confidentiality Computer literate Desirable Previous relevant experience in a similar role Interests and Motivation to Job Essential Willingness to attend in-service training days Commitment to unit and colleagues Flexibility in working hours Desirable Evidence of personal and professional development Personal Qualities Essential Ability to work as part of team Confident telephone manner Non-judgmental when dealing with the public Able to relate to the general public calmly and in a professional manner Able to deal with a steady flow of work and sudden episodes of influx of work Person Specification Qualifications and Education Essential GCSE Pass in English Language and Maths minimum Grade C / Level 4-9) or equivalent Skills and Experience Essential Previous administration and clerical experence Excellent communication skills Good organisational skills Experience of close liaison with members of multidisciplinary team Excellent customer service skills Understanding of confidentiality Computer literate Desirable Previous relevant experience in a similar role Interests and Motivation to Job Essential Willingness to attend in-service training days Commitment to unit and colleagues Flexibility in working hours Desirable Evidence of personal and professional development Personal Qualities Essential Ability to work as part of team Confident telephone manner Non-judgmental when dealing with the public Able to relate to the general public calmly and in a professional manner Able to deal with a steady flow of work and sudden episodes of influx of work Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the. From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement.. Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the. From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement.. Employer details Employer name The Dudley Group NHS Foundation Trust Address Russells Hall Hosptal Pensnett Road Dudley DY1 2HQ Employer's website