HSBC – Product Manager (Sustainability) – Sheffield, England, United Kingdom
Reporting to a Sustainability Practice Lead, the role will drive adoption of sustainability as a topic and product within Technology. Your purpose is to entrench a culture of sustainability into the Chief Technical Office to help HSBC’s goal to be net zero in its operations by 2050.
Responsibilities
* Drive sustainability adoption: Lead the integration of sustainability as a topic and product within Technology.
* Manage the Tech Net Zero Community: Connect with the community, drive membership, ensure engagement, and empower members to innovate and drive change.
* Design and implement initiatives: Develop and execute customer success/adoption and change initiatives that align with the CTO Sustainability strategy.
* Collaborate across departments: Work with various departments to ensure alignment with HSBC's overall sustainability strategy and conduct assessments to identify improvement opportunities.
* Develop metrics and KPIs: Establish metrics to track and measure the success of sustainability objectives and initiatives.
* Enhance customer engagement: Innovate to transform and continuously improve customer engagement effectiveness.
* Stay informed on trends: Stay up to date with sustainability trends, best practices and regulations.
Key Skills
* Product experience: Experience in product awareness/adoption, engagement, change management, and customer success manager roles.
* Sustainability knowledge: Understanding of digital sustainability or sustainability topics at both strategic and operational levels.
* Interpersonal and communication skills: Ability to build and maintain long‑term relationships and articulate technical concepts to non‑technical stakeholders.
* Problem‑solving and critical thinking: Excellent abilities in problem‑solving and critical thinking with a customer‑focused mindset.
* Organizational skills: Strong organizational and time‑management skills, proficiency in producing professional content using tools like PowerPoint.
* Engagement tools proficiency: Advanced functionality with engagement tools such as Zoom, Teams, and Slido.
* Adaptability and business/commercial acumen: Ability to work in an unstructured and changing environment with good business sense.
Employment Details
* Seniority level: Entry level
* Employment type: Full‑time
* Job function: Product Management and Marketing
HSBC Commitment to Diversity and Inclusion
HSBC is dedicated to creating diverse and inclusive workplaces – no matter gender, ethnicity, disability, religion, sexual orientation, or age. We offer an interview to people with disabilities, long‑term conditions or neurodivergent candidates who meet the minimum criteria for the role. If you need accommodations or changes during recruitment, please contact our Recruitment Helpdesk.
Contact
Email: hsbc.recruitment@hsbc.com
Telephone: +44 207 832 8500
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