Technical Services Administrator
Who We Are:
At The Compleat Food Group we’re not just serving up great food, we’re creating an environment where our people can thrive. As one of the leading chilled prepared food manufacturers in the UK food industry, we believe that our employees are the secret ingredient to our success. We’re passionate about fostering a culture where quality, innovation, collaboration, and personal growth are at the forefront.
Location: Crewe, CW1 6XQ
Hours: Monday – Thursday, 8:30 – 17:00, Friday 8:30 – 16:00
Salary: £23,000 – £26,000
Purpose:
To provide a comprehensive technical service to all our customers both internal and external in relation to general technical queries, export, and complaints.
Key Duties:
* Log, investigate and respond to all customer complaints received within a timely manner.
* Complete relevant technical documents required for the exporting of products.
* Monitor and track customer complaints pro-actively and introduce action plans to close any relevant complaints to prevent reoccurrences.
* Assisting in setting annual business complaint targets that show continuous year-on-year improvement.
* Completing Key Performance Indicator (KPI) reports for board level, monthly management reviews and customer required formats.
* Assisting in external and customer specific audits.
* Where required complete additional technical documents for customers
* Support internal audits to the required schedules.
* Ensure taste panels are attended once a week.
* Ensure a safe working environment for all employees, visitors, and contractors, across all facilities, by enforcement of Health and Safety and by developing a proactive culture to reducing accidents.
Knowledge, Experience and Skills:
* Knowledge of managing customer product quality expectations.
* Knowledge of Quality Management / Food Safety systems (Desirable)
* Sound numerical and negotiation skills.
* Knowledge of baking process and the functionality of key raw materials (desirable)
* IT skills (e.g., Word / Excel / PowerPoint / Outlook)
* Energy, drive, and determination to succeed.
Benefits to include:
* Dynamic Environment: You will be working in a fast-paced, future-thinking agile company where your contributions make a real difference.
* Culture: Be part of a fantastic team that values diversity, innovation, collaboration and excellence.
* 33 days annual leave
* 2 Employee Volunteering Days per year
* Online and High-street retailer discount scheme
* Employee well-being and community support groups
* Charity Initiatives and Team events
* 24/7 Access to Grocery Aid (Free Financial, Emotional and Practical Support)
The Compleat Food Group fosters an inclusive, respectful culture where everyone feels safe, supported, and valued. We welcome diverse talent, knowing it drives exceptional results and a better workplace.
We are committed to Fairness, Equity, Inclusivity, and Respect, we ensure all colleagues can thrive by bringing their whole selves to work. As an equal opportunity’s employer, we provide all the support you need to succeed.
Contact us with any questions about Diversity & Inclusion or accessibility during the application process.
Recruitment Agencies:
We have a small, active and trusted Preferred Supplier List to assist us if required. We do not acknowledge any speculative CVs or unsolicited candidate introductions. We only accept CV submissions for roles released to you directly by our Talent Acquisition team.