Position: Service Manager Location: Newcastle-under-Lyme Salary: £35,000 - £45,000 + Bonus (OTE up to £65,000) Working Hours: Monday to Friday, 08:30 - 18:00 (flexible) + 1 in 3 Saturdays, 08:30 - 12:30 Contract Type: Full-Time, Permanent Are you a motivated Senior Service Advisor or Workshop Controller ready to step up into a leadership role? Alecto Recruitment is currently seeking an ambitious and experienced individual to take on the role of Service Manager with a well-respected, family-run automotive business in Newcastle-under-Lyme. This is an exciting opportunity to join a supportive and relaxed working environment with strong bonus potential and genuine career progression. Why Join This Company? Salary up to £45,000 with realistic OTE of £65,000 Relaxed and supportive work culture within a family-run operation Company car and family car scheme Generous pension plan Excellent opportunity for career progression - ideal for a Senior Service Advisor or Workshop Controller looking to advance Achievable bonus structure in place to reward performance Key Responsibilities Lead and manage the service department, ensuring high levels of customer satisfaction and team efficiency Oversee daily operations of the workshop, managing workflows and ensuring quality standards Support, train and motivate a team of technicians and service staff Maintain strong communication with custo...