Retail Supervisor – Katie Loxton & Joma Jewellery
Location: The Lanes Shopping Centre, Carlisle
Position Type: Permanent, Full-Time or Part Time (1-5 days per week including weekends)
An exciting opportunity has become available to join our friendly and growing team at our beautifully expanded Katie Loxton & Joma Jewellery store in The Lanes Shopping Centre, Carlisle. As one of only two franchise stores in the UK, this is a unique chance to become part of a prestigious retail environment representing two of the UK's most loved lifestyle and gifting brands.
We're looking for an enthusiastic and experienced Retail Supervisor to support the Store Manager and lead by example in delivering exceptional customer service, driving sales, and supporting the day-to-day operations of the store.
Key Responsibilities:
* Lead the team by example, providing exceptional customer service at all times
* Support the Store Manager in the daily running of the store, ensuring high operational and visual standards
* Assist in training, coaching, and motivating team members
* Handle customer queries and complaints professionally and confidently
* Take responsibility for opening and closing the store as required
* Drive performance through upselling and promotional activity
* Process stock deliveries and ensure accurate stock handling and replenishment
* Maintain a clean, organised and welcoming store environment
* Contribute ideas to marketing and visual merchandising to maximise sales and brand awareness
What We're Looking For:
* Previous retail experience is essential – supervisory or team leader experience preferred
* Strong communication and leadership skills
* A customer-first attitude with a passion for retail and gifting
* Commercial awareness and ability to drive store performance
* Positive, hands-on approach and strong problem-solving skills
* Flexibility to work weekends and across varied shifts
Benefits:
* Staff discount on Katie Loxton and Joma Jewellery products
* Opportunity to grow within a unique and premium retail environment
* Supportive and friendly team atmosphere
Job Types: Full-time, Part-time, Permanent
Pay: £12.32-£14.22 per hour
Benefits:
* Employee discount
* Store discount
Work Location: In person