About Fleet Alliance As part of Global Vehicle Group (GVG) – the UK’s largest and most diverse B2B leasing broker – Fleet Alliance is a multi-award-winning fleet management and salary sacrifice scheme provider. We manage over 70,000 vehicles with a combined funded value exceeding £2.5 billion. Our market-leading Fleet 360 model ensures the best combination of advice, products, competitive pricing, and outstanding service. We utilize our cloud-based fleet management suite e-Fleet and our award-winning smartphone app e-Fleet Mobile to deliver excellent service to clients. Our dedicated team provides named contacts for account management and award-winning customer service. We're also really nice people! The Role You will manage and coordinate the end-of-contract renewal process for existing vehicle leasing customers who have moved into an extended informal contract phase, ensuring a seamless customer experience and maximising retention rates. You will focuses on proactively engaging customers significantly beyond the end of their lease agreements, passing potential renewals to sales, liaising with Heads of Sales Departments, and supporting customers through the renewal or return process in line with company policies and FCA regulations. A main component will be to analyse the data and provide reports on the success of the process. What will I be doing Manage a portfolio of customers whose vehicle leases are significantly beyond the end of lease, ensuring timely contact and follow-up to secure renewals, extensions or collections. Contact customers via phone and email to discuss renewal options, vehicle upgrades, or alternative contract terms. Update CRM and leasing systems to ensure customer records, renewal activity, and contract details are current and compliant. Liaise with sales, and operations teams to ensure vehicle is recorded at the correct status within the CRM. Administration of live vehicles with relevant funding partners. Adhere to all FCA, GDPR, and company compliance procedures when handling customer data and finance documentation. What will I need to succeed Strong customer service and communication skills (verbal and written) Experience in outbound calling and great customer skills Excellent attention to detail and accuracy in documentation. Proficient in Microsoft Office (Excel, Outlook, Word) and CRM systems Strong organisational and time-management skills, with the ability to prioritise workload. Ability to analyse and report on data and trends Understanding of FCA and GDPR compliance requirements are beneficial Previous experience in automotive sector is beneficial Why you will love working with us Fleet Alliance is based in SkyPark, Glasgow, a dynamic setting that boasts stunning Glasgow panoramas and our offices have a lively and collaborative work culture. These aren’t just empty words either, with our business being recognised as a UK Great Place to Work for 13 consecutive years. We are also listed in the top 100 Best Workplaces for Women & recognised as a Best Workplace in Financial Services Great Place to Work Sector Category. Fleet Alliance has flexible working hours and a hybrid option of 2 days working from home and 3 in the office, which means that you can achieve a better life balance. We offer an industry-leading personal benefits package which includes: 35 days holiday plus 2 duvet days, a shopping day, a volunteering day and your birthday off every year! Annual Birthday Voucher, Wellbeing Voucher, VIP Concert Tickets, a fitness tracker and a range of social, charity and wellbeing events Flexible benefits to choose from such as cinema tickets, gym memberships and health insurance If you’re attracted to working our distinctive, fun and flexible culture, then joining Fleet Alliance might be the right move for you. To learn more about Fleet Alliance being a Great Place to Work visit: Careers at Fleet Alliance - Fleet Alliance Working at Fleet Alliance Limited | Great Place To Work® UK