Mission statement Ensure that our sales process runs smoothly, resulting in predictable revenue flows and accurate board reporting Streamline sales and operational processes, improve efficiency (using AI where possible) Drive clarity and understanding across sales and marketing processes including ISO9001 compliance The role In essence, the role of a Sales and Operations Manager is that of an integrator - someone who connects people, processes, and technology to ensure the smooth delivery of business objectives. You will translate strategic goals into practical actions, bridging the gap between sales, delivery, consulting and internal operations to create a cohesive, high-performing business environment. You will be at the forefront of designing and refining operational processes that enhance efficiency, improve client satisfaction, and drive growth. Leveraging your understanding of both commercial and operational dynamics, you will streamline workflows, optimise the use of digital tools (including AI where appropriate), and ensure business agreements and documentation are accurate and timely. In this pivotal role, you will not only oversee day-to-day operations but also contribute to strategic planning, helping the organisation scale effectively while maintaining operational excellence and agility in a fast-changing environment. Responsibilities Oversee end-to-end sales and operational processes, ensuring seamless coordination between internal teams, clients, and external partners. Identify and implement process improvements, leveraging automation and AI tools to increase efficiency and reduce manual workload. Take responsibility for CRM data quality in HubSpot and other associated systems. Monitor and generate reports on sales performance, operational KPIs, and resource metrics to support data-driven decision-making. Provide critical inputs to board reporting with timely and precise reports as part of our board back and investor governance. Perform weekly and monthly health checks across sales pipeline and customer / contact data. Collaborate cross-functionally with departments such as Finance, Delivery, Consulting and Customer Success to ensure smooth handoffs and consistent client experience. Forecast demand and allocate resources effectively to ensure timely delivery of projects and services. Manage and optimise CRM systems and digital tools (e.g., Microsoft 365, Excel, Teams, ROXY, HubSpot) to support sales tracking and operational visibility. Develop and document scalable workflows to support business growth and maintain quality standards. Drive a culture of continuous improvement, encouraging innovation and adaptability in a fast-changing environment. Support leadership with strategic initiatives and planning for future operational capacity. A bit about you As an experienced consultant, you demonstrate active listening skills, with the ability to empathise and build rapport with stakeholders who may possess a wide range of management styles and personal skills. You leverage these relationships to engage effectively and influence performance and positive outcomes, aligned with the objectives of the engagement. You are a curious and creative thinker, willing to challenge preconceived ideas and conventions. You leverage your own expertise and that of others from across the team to develop specific, unique and innovative insight that forms the basis of potential solutions. You have the ability to create high-quality deliverables which are tailored to meet the specific needs of the engagement and the nuances of your key stakeholders and their preferred methods of communication. You lead by example, developing trusted relationships with team members, showing respect for individual differences and recognising contributions to overall performance. You encourage openness, team-wide communication and a collective sense of responsibility to deliver effectively and to the highest standards. Resulting traits We pride ourselves on hiring the best people - but best doesn’t have to mean a big 4 background and an Oxbridge education. You can’t roll up your sleeves when you’re wearing cufflinks - and Resulting people get stuck in. They’re positive, adaptable, and always deliver to a high standard. Positivity is about being optimistic. It applies to you and the people you work with- be that a colleague, customer or partner. But positive also means being certain in your views and enthusiastic about driving success. Adaptability means being able to change shape to deal with different circumstances. Often new and different approaches may be better, even if they’re unfamiliar. High standards demand clear, original thought. Our customers pay us massive sums - Lamborghini money - for the work we do. It should be worth every penny. Resulting Ltd is an equal opportunity employer committed to an inclusive work environment that encourages diversity. We maintain a zero-tolerance policy for harassment and discrimination in all our operations, including our focused SAP projects.