Job Description
* £25, 397 per annum (depending on experience)
* Full time permanent position – 40 hours per week worked over 5 days on a rota basis Monday to Sunday. (8 hour shifts between from 7 am to 11 pm) full flexibility required
* An additional share of service charge and tips (estimated 2k per year)
* An enthusiastic, warm and friendly professional with a passion for the hospitality industry.
* You will be the first person to welcome our guests into the hotel and will be ready to make that unique first impression with confidence.
* Checking guests in and out of the hotel, you will make reservations, restaurant bookings and help the guests with organising the best stay for them
* Strong IT skills in Microsoft Office, alongside running reports and creating any other reports as required
* Use the Opera Front Office System to check in and check out guests and take payments.
* Ability to tackle the original spiral staircases and assist guests with their luggage and escort them to their room (there is no lift)
* You will relish in providing guests with information about our incredible castle and the full hotel services along with any activities that they can book up in the local area
* Excellent communicator and listener with a creative and positive attitude with ability able to address any of our guests’ requirements
* Respond to telephone and in-person queries regarding reservations, hotel information and guest concerns in a timely fashion
Qualifications
* Experience in a similar role, ideally in a 4* or above establishment
* IT proficient with strong working knowledge of Excel & Microsoft Word, preferable experience on Hotels PMS
* Proficient in verbal and written English
* Capability to work across multiple projects efficiently and adapt accordingly.
* A passion for excellent organisation and customer service skills
* Attention for details and proficiency in verbal and written English.
* Desire to exceed guest expectations.
Additional Information
* 28-day holiday including bank holidays
* Paid day off on your birthday
* Complimentary stay at the castle after 3 months probation period passed
* Training programmes via internal & external professionals and access to online training facilities
* Staff and family rates on hotel accommodation and discounts on food and beverage
* Recognition programmes
* Uniform and meals provided whilst on duty and free parking