Tenancy Sustainment Officer
£31,742
Macclesfield
Permanent, Full-Time - 37 hours per week
Closing Date: Wednesday 1st May 2024
Our client has a portfolio of approximately 5000 homes in Macclesfield and the surrounding areas. They are passionate about what they do in providing high quality homes and investing in their communities to improve people's lives.
They are looking for a highly customer focused individual with experience of working with vulnerable customers, particularly where you have had to influence changes in their behaviour.
A key focus of the role will be to advise and assist their 'at risk’ and other vulnerable customers to ensure they can access appropriate financial support to sustain their tenancy and live independently. You will support tenants to build their financial capability, promote awareness of their responsibility to pay rent, prevent arrears accruing and manage their tenancy, to reduce the likelihood of tenancy breaches and prevent the likelihood of homelessness.
They take pride in their properties and care about their tenants. You will work to ensure customers understand their tenancy obligations and take action against any breaches.
Some customers may need additional support to sustain their home, it’s important for them to prevent homelessness and you will wo...