Repairs Planner Location: Eastleigh Contract: 12 weeks tmep with the aim to go permenant after Salary: Equivelant to £28,300 per annum Hours: 37 per week Reporting to the Scheduling Operations Supervisor, this role is responsible for planning and coordinating the working day of trade operatives to ensure all responsive works are appointed to the correct trade in the right location at the right time. Ensuring diaries are optimised to maximum capacity with minimal travel, increasing productivity, reducing cost and maintaining outstanding customer service, health and safety prioritisation and vulnerability considerations. Key responsibilities: To actively oversees several diaries, managing workload for monitoring start and finish times to ensure completion of all jobs/tasks by the end of each working day. Utilise available resources by moving scheduled jobs amongst able trades to optimise the output of each operative and achieve right first time. Deliver outstanding customer experience for our residents for fulfilment of their response repair. Action unscheduled jobs and ensure that all emergency repairs and overdue services are carried out as per our service level agreement [SLA] Dealing with inbound and outbound phone calls and emails from operatives, contractors, our customer experience team and residents to resolve queries/confirm appointments. To arrange and book follow on appointments with customers wher...