Serving our customers, communities, and planet a little better every day.
Salary - is from £, to £, + annual bonus & benefits
Location -Edinburgh, Month FTC
Office Attendance - Our roles are hybrid; however, you should be able to travel to our Edinburgh office 2 days per week for this position.
Closing Date – Applications close nd August at 5pm
A chance to thrive
We’re looking for a CRM Executive to our CRM team at Tesco Bank, part of Barclays Bank UK Plc.
You’ll be a part of our CRM Operations and Regulatory and Servicing teams that drives CRM channel and comms strategy. You’ll work on end to end campaigns, working with teams from briefing stage, through content build and final deployment, and you’ll champion our customers through a customer focused design approach.
Now we're more established as part of Barclays UK following the acquisition of Tesco Bank in November 4, there's never been a more exciting time to join. We've reset our strategic direction for CRM and we remain laser focused on driving capability advancements, customer value and positive outcomes for our customer base.
You’ll report to our CRM Operations Lead and work very closely with a Regulatory and Servicing Comms Manager where you'll bring digital-first thinking and a continuous improvement mindset into the fold..You’ll also work alongside the wider CRM team, Comms, Techology, Analytics, the Value Streams and Optimove to get things done.
What you’ll be doing
1. Campaign Support: Contribute to the development of customer communications campaigns that align with business priorities and promote positive outcomes for our customers.
2. Creative Collaboration: Work closely with internal teams and external partners to help design and produce engaging customer communications and championing continuous improvement.
3. Planning and Coordination: Build and manage detailed plans to ensure timely and effective delivery of campaigns.
4. Customer communications: Lead the creation and execution of both scheduled and one-off customer communications, offering expertise in communication strategy and delivery.
5. Channel Awareness: Develop a good understanding of communication channels, in particular email and SMS to help ensure we are working on a customer focussed design and journey.
6. Regulatory Awareness: Develop a good understanding of relevant policies, procedures, and regulatory guidelines to help ensure all communications meet compliance standards in content and design and reduce risk.
We need you to have
7. Experience in development and planning of customer communication campaigns.
8. Great communication skills.
And if you have any of these, even better
9. Knowledge of Banking communication regulatory guidelines.
10. Email build experience and knowledge of html coding.
11. Experience with Optimove, our CRM tool or another similar CRM tool.
12. Experience with Workfront, our asset management tool.
We don’t expect you to tick every box, and if you feel you hit most of the brief, it’s worth exploring to further develop your career here with us.
What’s in it for you
13. Prepare for your retirement with our colleague pension scheme.
14. Private Medical Insurance (WL2+) and virtual GP Service days a year.
15. Performance related annual bonus.
16. Indulge in a generous holiday allowance with a minimum of weeks, with the opportunity to buy more.
17. Embrace the benefits of our Colleague Clubcard, enjoy a % discount that increase to % every payday (worth up to 2K). As an added perk, we’ll give you a second card to share with someone else.
18. Benefit from our family-oriented initiatives, encompassing enhanced maternity leave pay, a shared parental leave policy, and a generous paid paternity leave.
19. A place to get on - take advantage of our ongoing learning opportunities and training, to help you achieve the job and career you want.
Everyone’s welcome
We want all our colleagues to always feel welcome and be themselves at Tesco Bank, part of Barclays Bank UK Plc. We’re committed to building a more inclusive workplace and celebrating everything that makes colleagues unique, and value the richness and diversity this brings to our business. A more diverse business helps us deliver on our purpose to serve our customers, communities, and planet a little better every day.
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