IT STARTS HERE
Santander (www.santander.com) is evolving from a global, high‑impact brand into a technology‑driven organisation, and our people are at the heart of this journey. We are driving a customer‑centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible.
This is more than a strategic shift – it’s a chance for driven professionals to grow, learn, and make a real difference. Our mission is to help more people and businesses prosper, and we embrace a strong risk culture.
Retail & Commercial Banking is a global business combining all retail and commercial banking activities to better serve customers, improve efficiency and create value.
THE DIFFERENCE YOU MAKE
Santander is looking for a Customer Experience Advisor based out of Burton On Trent Branch. The role is 28 hours per week on a rota basis Monday to Saturday, between 8am & 6pm.
RESPONSIBILITIES
* Act as the first point of contact for customers in branch or over the phone
* Assist with day‑to‑day transactions, queries and servicing
* Answer customer calls into our contact centre
* Build relationships and find solutions
* Develop knowledge of services and products to help customers
* Identify new ways to improve the customer experience
QUALIFICATIONS & EXPERIENCE
* Proven ability to deliver outstanding customer service either face‑to‑face or telephone (Required)
* Effective communication skills to truly understand customer needs (Required)
* Desire to go above and beyond for customers (Preferred)
* Team working skills with a flexible, can‑do approach (Preferred)
* Openness to a broad range of activities beyond standard expectations (Preferred)
* Ability to grow, adapt and change accommodating business needs and priorities (Preferred)
BENEFITS
Salary Range: £25,000.00 – £31,579.00 per annum (depending on experience). Annual salary is based on a standard 35‑hour working week.
* £500 annual cash allowance to spend on benefits
* 25 days holiday plus bank holidays (increases to 26 days after 5 years, with option to purchase up to 5 contractual days per year)
* Voluntary healthcare benefits at discounted rates (medical, dental, health assessments)
* Pension: Santander contributes 8% of salary; up to 12.5% if you contribute, with cash option
* Protection (death‑in‑service, income protection, life assurance, critical illness cover) with company‑funded options
* Share plans and staff product discounts
* Competitive rewards reflecting impact and value
* Wellbeing partners across physical, mental, social and financial pillars (apps, gym access, online classes, flexibility)
* Enhanced family leave, childcare options and tailored wellbeing support
* Volunteering opportunities and Global growth opportunities across our network
EQUAL OPPORTUNITY
Santander is an inclusive organisation providing equal opportunities for everyone – regardless of age, gender, disability, civil status, race, religion or sexual orientation. We are committed to an accessible, fair and welcoming recruitment experience.
REQUIREMENT: RIGHT TO WORK IN THE UK
All candidates must have the right to work in the UK to commence employment with Santander.
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