Job overview
The post holder will be responsible for training new and existing team members and provide leadership and support to the outpatient reception teams to ensure the provision of a comprehensive and efficient Reception Service to patients within the East Lancashire Health Community.
Main duties of the job
* Assist the outpatient supervisors with the induction of new staff and with the Personal Development Review Programme.
* Prioritise own workload in order to provide an efficient service.
* Delegate appropriate duties to reception staff and provide guidance to staff to ensure the efficient running of the Outpatient Administration Department.
* Assist the supervisors when requested with the allocation of staff duties within the department during sickness/annual leave periods.
* Maintain safe working areas in accordance with Health and Safety guidelines by reporting any faulty equipment and participating in risk assessments.
* Responsible for completing Incident Reporting Forms as and when necessary.
* Undertake regular Audits to ensure high standards of Data Quality are maintained within the department.
* Attend the monthly Outpatient Communication Team Meeting and any relevant meetings prevalent to the area of work.
* Monitor data quality in particular recording of attendance and the completion of worklists on the Cerner Millenium system.
* Assist with monitoring adherence to the flexi-time policy.
* Order stationery and clerical supplies on a weekly basis whilst maintaining effective stock control.
* Undertake return to work interviews in line with the Sickness Absence Policy.
Working for our organisation
Established in 2003 East Lancashire Hospitals NHS Trust (ELHT) is a large integrated health care organisation providing high quality acute secondary healthcare for the people of East Lancashire and Blackburn with Darwen.
As a member of the ELHT family you will be rewarded with a pension scheme and generous holiday entitlement which starts at 27 days plus bank holidays (pro rata for part time positions).
We also offer a structured in-house training programme, dedicated supervision and support, together with a comprehensive appraisal system to encourage your personal development.
Detailed job description and main responsibilities
* Undertake reception duties as and when required.
* Organise as and when required the attendance of interpreter/link workers or National Interpreting Service for patients attending clinics and ensure all staff are aware of the procedure for requesting this service.
* General clerical duties including filing, photocopying, scanning and stationary stock control including the ordering of stationery.
* Access the Care Records Service in order to maintain accurate and up to date patient details should the need arise.
* Be available and aware of Major Incident Procedures.
* Provide cover for colleagues in all outpatient areas on any hospital site as and when required.
* Provide cover for bank holidays, extended working day, or weekends as and when required.
* Provide flexibility in terms of hours worked in accordance with the needs of the service.
Person specification
.
Essential criteria
* English Language and Maths GCSE or equivalent
* ECDL/Excel or equivalent level of skill
* Extensive experience of working within administration or reception. Experience of working in the NHS.
* IT/ Keyboard skills Good verbal and written communication skills Excellent interpersonal and communication skills in order to deal with all disciplines on the telephone using empathy and negotiating skills Ability to cope, whilst dealing with constant interruptions in a busy environment
Desirable criteria
* Administration/ Customer Care NVQ Level 3 or equivalent