Role Overview
We are looking to recruit a receptionist supervisor to work with the emergency department at UHCW. The successful candidate will need to be available to work over the 7 days a week, with days, evenings, nights and weekends shifts set on a 4‑week rolling rota. If you wish to apply for this role and have limitations in a working pattern, please document this in the supporting statement.
Key Responsibilities
* Booking in reception-related data quality.
* Book patients into the emergency department and make follow‑up outpatient appointments where required.
* Act as the first point of contact for dealing with routine enquiries, taking action as necessary and liaising with others as appropriate.
* Communicate with staff, patients and/or external organisations using appropriate methods.
* Maintain both mutual and electronic filing systems and databases, as required by the department and trust policies, ensuring all documents are accurately and appropriately archived.
* Maintain an efficient and comprehensive administrative service, including photocopying, completing PDRs, and providing support to the Reception and other team members as requested.
* Utilise relevant Trust IT systems, as determined by the role, ensuring all relevant patient data is collected and input accurately in line with Trust guidelines. These systems will include ESR, Excel and Teams.
* Assist with training new team members in Trust operational systems and department procedures.
* Responsible for overseeing stationery ordering and other equipment while monitoring and maintaining stock levels.
* Prioritise daily tasks to achieve timescales set.
* Provide appropriate cover in the absence of other members of the team.
* Ensure relevant information is captured for overseas/private patients.
* Responsible for the NHS 111 referral inbox, ensuring the inbox is monitored regularly throughout the day.
* Create external referrals for NHS 111 referrals.
* Ensure that any requested changes to clinics are administered in a timely and efficient manner.
Qualifications & Experience
Not specifically listed, but the successful candidate will have the opportunity to learn and develop their leadership and management skills and to enhance processes and practice within the team.
About the Trust
University Hospitals Coventry and Warwickshire NHS Trust, rated as good by the Care Quality Commission, is one of the largest teaching Trusts in the UK. We are extremely proud of our employees across our hospital sites, with high‑quality patient care at the heart of everything we do. The Trust is committed to building an organisation that makes full use of the talents, skills, experience and different perspectives available in our diverse society, ensuring everyone feels respected, valued and able to achieve their potential.
Application Details
Supporting sponsorship is not eligible for this post. This advert closes on Tuesday 24 Mar 2026.
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