Global Business Analyst (FTC)
Location: Egham – Hybrid (2 days a week)
Salary: £50,000 - £60,000
Contract: 12 month FTC
Start: ASAP
An experienced Business Analyst is required to support a large-scale global front-office and Customer Experience (CX) transformation. The programme is focused on the design and rollout of a reusable, global booking and service platform, with the UK acting as the initial baseline before wider international adoption.
This is a senior, hands-on BA role operating within a product-led environment, working closely with Product Owners and senior stakeholders across multiple regions. The organisation is mid-transformation, with evolving ways of working, meaning this role will suit someone comfortable operating with ambiguity, influencing without authority, and bringing structure to complex problem spaces. The focus is heavily discovery-led, with an emphasis on defining the “to-be” state ahead of large-scale build activity.
Role Highlights
Lead discovery and requirements definition across front-office and CX journeys
Act as a senior BA partner to Product Owners, supporting product shaping and delivery
Document as-is / to-be processes, customer journeys and functional flows
Translate complex business needs into clear, consumable requirements and user stories
Work on solutions around configure, price, quote (CPQ), pricing models and complex configuration logic
Engage and influence stakeholders across UK and international teams
Support delivery alongside third-party vendors and system integrators
Operate effectively in a pragmatic, non-textbook agile environmentThe client is moving quickly and is looking to speak to suitable candidates this week. If you are a senior BA with CX and CPQ experience and want to step into a fast-moving transformation programme, please get in touch by either applying or emailing me at (url removed)
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