Customer Relations Specialist | Complaints Handling
Ref: AW/44732
We are currently supporting a financial services organisation with the appointment of an experienced Customer Relations Specialist.
Responsibilities
* Managing and resolving customer complaints within regulatory timescales
* Handling written and verbal customer communications
* Responding to DSARs and regulatory requests
* Maintaining accurate case and workflow records
* Taking ownership of complaints through to resolution
Requirements
* Financial services or regulated industry background
* Strong understanding of FCA regulations
* Excellent communication and organisational skills
Please get in touch directly for further details.
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