Role Outline
Onboarding Associate’s provide the highest level of customer service to our contractors, Sales partners and internal teams. They are a contractor’s sole point of contact during the onboarding process and are responsible for ensuring both Allegis Group and Client onboarding requirements are fully completed for all candidate’s before starting their assignment.
Onboarding Associate’s execute a range of background checks, liaising with third parties to ensure completion in a timely manner. They manage and resolve any discrepancies identified during the onboarding process. The Onboarding Associate reports directly to the Onboarding Manager.
Core Responsibilities
* Completion of candidate background checks including but not limited to, referencing, criminal, education, employment and credit checks
* Adhere to Client and internal on-boarding requirements
* Issue contracts to candidates in line with internal and client procedures
* Audit and administration of provided documents to ensure they meet internal policies
* Conduct checks on limited companies in preparation to issuing contracts
* Conduct peer to peer audits on compliance packs
* Attend periodical internal training sessions on compliance matters and legislation
* Management of onboarding cases through a workflow tool
* Delivers a high level of customer service to both internal and external customers
* Responsible for the updating of contractor onboarding status to Sales partners and online portal
* Responsible for data entry, validation of data and integrity for all information entered into key systems
* Develops strong relationships with peers in other departments and Sales partners to support the strategic aims of the business
* Advises consultants and contractors on policies, compliance, and any other information that affects the business and/or the individual
* Complete ad hoc projects and duties as requested by manager
Skills/Behaviours
* Natural team player
* Customer focused, helpful and willing to support at all times
* Acts with self-confidence, decisiveness and integrity at all times
* Resilient and composed
* Leads self and others, able to inspire
* Builds a network of professional partnerships by seeking out and strengthening relationships both internally and externally
* Ability to work under pressure, manage high workloads whilst maintaining ability to organise and prioritise
* Excellent attention to detail and accuracy skills
* Knowledge of onboarding and screening processes, visa requirements and recruitment laws, preferred but not essential
* Previous working knowledge of Microsoft and Oracle packages
* Previous experience of working within an office or administration
* Good communication skills – must be able to build both local and remote working relationships