Overview
Agilent is a global leader in laboratory and clinical technologies; we are passionate about bringing great science to life. Our commitment to quality and innovation supports cutting‑edge life science research, patient diagnostics, and ensures the safety of water, food, and pharmaceuticals. As scientists and clinicians pursue small, everyday advances and life‑changing discoveries, we provide trusted answers to their most critical questions and challenges. We can’t wait for you to join us as we continue our mission to improve the world around us. Information about Agilent is available at www.agilent.com.
About the Role
Every day, Agilent Field Service Engineers help our customers solve issues that enable scientists to make discoveries that enhance quality of life. Through our work, we deliver insights and provide support that keep laboratories running smoothly and more efficiently. Join our dynamic organization to be a part of this rewarding and exciting work!
Responsibilities
* Respond to customer needs by providing repair, installation, upgrade and preventive maintenance activities.
* Contact customers in a timely manner and schedule service efficiently.
* Connect with manager and sales team to understand and meet customer needs and expectations.
* Maintain Agilent’s customer service reputation by aligning with all corporate policies and procedures.
* Complete administrative paperwork and computer reports promptly and accurately.
* Provide feedback to the Product Specialists, manufacturing or OEM vendors concerning performance anomalies encountered – use the complaint handling system as required.
* Address customer requests for service and communicate proactively before, during and after service.
Work Arrangement
Remote work combined with frequent travel to customer sites mainly in South West UK (a company car will be provided).
Qualifications
* University degree in a Life Science (Chemistry, Biology, Biochemistry, Biotechnology…) or a Technical field (Electronics, Electrical Engineering, Informatics…).
* Experience in a customer‑facing and technical support position preferred.
* Computer literacy; knowledge of IT networks, security and data would be an advantage.
* Full proficiency in English.
* A valid driving license.
Personal Attributes
Proactive, outgoing and customer‑oriented. Enjoy working autonomously and as part of a team, solving various types of problems. Excellent communication and interpersonal skills to interact with many internal and external partners.
What We Offer
* Permanent contract.
* Outstanding company culture.
* Career development opportunities.
* Company pension scheme, yearly company bonus, company car, private health care, stock purchase plan, medical & life insurance, etc.
* Position within an international organization, offering a dynamic working environment with exciting challenges and opportunities.
Additional Details
This job is full‑time with remote options. Schedule: day shift, no end date. Travel required: 75% of the time. Duration: no end date. Job function: Services & Support.
Pay ranges are determined by role, level, and location. Individual pay is determined by work location and additional factors. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available on the company careers site.
Employment Information
Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected category under all applicable laws.
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