As a result of continued growth, HealthHero is seeking to recruit one Urgent Care Assistant to undertake driving, receptionist, and base duties to support the delivery of Integrated Urgent Care services across Wiltshire, Swindon, and Bath and North East Somerset on a part-time, permanent basis. Our shift patterns are varied, including weekday evenings, weekend work, and some overnight sessions.
About the Role:
As an Urgent Care Assistant, you will perform dual roles of driving and reception to support the efficient operation of services across the South West locality.
Our service operates 24/7, 365 days a year, on a rolling 4-week rota, providing care to our service users. The role involves non-clinical support to clinicians and patients using NHS 111 and GP Out of Hours services.
Flexibility is required, and there may be occasional outside-of-hours work to ensure smooth operations.
Our Urgent Care bases are located in Chippenham, Keynsham, Salisbury, and Swindon. Your rota may include hours such as:
* Monday – Friday 18:15/18:30 – 23:00 (Evenings)
* Monday – Friday 23:00 – 08:00 (Overnights)
* Saturday - Monday 08:00 – 08:00 (various shifts)
*Overnight working is a requirement for this role.*
Key Duties:
Driving
* Transport Clinicians safely to patients’ homes, adhering to driving regulations.
* Perform vehicle checks at shift start and end, ensuring roadworthiness and fuel levels.
* Accurately record medication and consumables used.
Base
* Be the first contact point for patients or carers at Treatment Centres.
* Support Clinicians during shifts.
* Communicate with patients in person and via phone, including welfare checks.
* Maintain cleanliness of the Treatment Centre.
Medication and Stock Management
* Use computer systems to manage stock levels of medications and supplies.
* Replenish vehicle stock at end of shifts.
* Understand stock rotation and expiry dates.
Full training will be provided. The role involves varied duties, from reception work to carrying emergency equipment and performing CPR if needed. Candidates will need to undergo a driver’s medical if successful.
About You:
You should be well-organized, hardworking, and personable. You will join a dedicated team making a difference in urgent care services.
You will need to:
* Interact confidently with patients, relatives, and carers.
* Show compassion and respect.
* Have excellent attention to detail.
* Possess strong administrative skills.
* Be engaging, reassuring, and professional under pressure.
A full UK Driving License with no more than 6 penalty points and good driving experience are essential.
About Us:
Our Integrated Urgent Care (IUC) serves patients registered with GPs within the Bath and North East Somerset, Swindon, and Wiltshire ICS. Part of Medvivo, now under HealthHero, we provide digital primary care across Europe, aiming to improve lives and simplify healthcare. We are recognized as a Great Place to Work and have been featured in the Sunday Times 100 Tech list for our growth and innovation.
We are committed to person-centered care, investing in people, resources, and technology, with outstanding CQC ratings.
Why Join Us?
Our values are SOAR: Simplify, Own, Aspire, Respect. We encourage you to learn more about our services and quality standards via the provided links.
Benefits:
* Competitive pay with enhancements up to £16.48/hr.
* Discretionary bonus scheme.
* Up to 33 days holiday including bank holidays.
* Company pension, health plans, life assurance, free parking.
Application Process:
If interested, please contact our Recruitment Team at UC-Recruitment@healthhero.com. The closing date is Monday 11th August at 5 pm.
Additional Information:
Successful applicants will need an Enhanced DBS, applied for by us. We reserve the right to close applications early if sufficient responses are received. Sponsorship cannot be provided for candidates requiring visas.
Equality and Diversity:
We promote equality and diversity, welcoming applications from all backgrounds. We are a Disability Confident Employer and support reasonable adjustments during the application process.
Safeguarding:
See here for our safeguarding commitments.
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