POSITION: GROUP COMPLIANCE MANAGER – PART-TIME 30 HRS SALARY: £45,000 - £55,000 pro Rata (£33750 - £41250) LOCATION: St Albans The Group Compliance Manager will build and maintain a robust control framework to ensure full regulatory compliance across the organisation and its group companies. This role requires expertise in key regulatory areas including Complaint Handling, GDPR/Data Protection (including DSAR management), Anti-Money Laundering, and Property Management Compliance. The role will provide senior management with clear visibility into compliance across the Group through effective reporting, monitoring, and quality assurance. It will also involve developing and delivering compliance processes, training, and guidance to ensure staff maintain strong regulatory awareness and competence. The Group Compliance Manager will oversee the complaints’ function, including investigation, resolution, and trend analysis, working closely with senior leadership to identify and implement process improvements and reduce repeat issues. This position would suit a candidate with a strong regulatory background, ideally gained within financial services or property sales and lettings, who is looking to take ownership of a newly developed Group-wide compliance function. What’s in it for you? • Flexible working arrangements (4 or 5-day working week options) • The opportunity to shape and develop a newly created Group Compliance function • Ongoing professional development and training support • A key role with visibility and influence at the senior management level • Join a well-established and growing organisation • Free on-site parking KEY RESPONSIBILITIES: • Ensure AML and GDPR requirements are embedded across sales and lettings processes, supporting the design of compliant, risk-managed procedures across all branches • Review and enhance DSAR processes, providing guidance to staff and oversight/approval of responses to ensure compliance with statutory requirements • Work closely with property management and property services teams to ensure ongoing compliance with statutory certification requirements, including gas safety, EICR and EPC, developing reporting to provide senior management assurance • Review and improve complaint handling procedures, acting as a key facilitator in investigations and resolutions across branches and business areas, ensuring regulatory timescales are met • Provide senior management with clear insight into complaint trends, root causes and outcomes, driving corrective actions and evidencing follow-up improvements • Develop and maintain a Group-wide control framework to monitor, assess and report compliance across key regulatory areas, including AML, GDPR, complaints and property management compliance • Define and implement meaningful compliance metrics and reporting to provide visibility of risk and performance across individual branches and the wider Group • Design and deliver quality assurance activities across compliance processes, providing feedback and strengthening controls where reliance on staff adherence is required • Ensure mandatory compliance training is completed within required timescales, supporting the development and delivery of a Group-wide training strategy • Work cross-functionally to embed compliance into process design, ensuring regulatory obligations are built into new and existing workflows with appropriate sign-off and governance • Maintain up-to-date regulatory procedures aligned with company policy, ensuring changes in legislation are communicated, implemented and evidenced across the Group PERSON SPECIFICATION • Risk Management • Attention to Detail • Organisation/Delivering to deadlines • Delivering through others • Expertise (Market /Industry) • Decision Making • Integrity • Communication skills - (written & verbal) Due to the high volume of applications, we may not respond to every submission immediately. However, if your skills and experience match this role or any other current vacancies, you can expect to hear from us within 24 to 48 hours. We encourage you to apply for any other opportunities that align with your interests and qualifications. Confidentiality: All communications with Maze Recruitment are strictly confidential. We will always contact you before submitting your CV to any client.