Hotel Operations Manager
Welcome Break, Ramada London North, NW7 3HU
Pay From £35000.00 per annum plus bonus
Fantastic benefits & discounts, free parking & great career opportunities.
Are you an experienced hospitality professional with a passion for excellence and attention to detail? We are seeking a dynamic Hotel Operations Manager to join our leadership team and oversee the day-to-day hotel operations.
Key Responsibilities
* Report to the General Manager and support in managing all aspects of hotel operations.
* Oversee the Housekeeping and Food & Beverage departments to ensure exceptional guest experiences.
* Maintain high standards of cleanliness, presentation, and service quality across all areas.
* Lead, train, and motivate department teams to achieve performance and service goals.
* Monitor operational costs and implement efficiency measures.
* Ensure compliance with health, safety, and hygiene standards.
* Handle guest feedback and resolve issues promptly and professionally.
Requirements
* Proven experience in hotel operations management or a similar leadership role within the hospitality industry.
* Strong background and hands‑on experience in Housekeeping and Food & Beverage operations.
* Excellent leadership, communication, and organizational skills.
* A passion for guest satisfaction and service excellence.
* Ability to work in a fast‑paced, dynamic environment.
Key Benefits
* Competitive salary plus bonus
* £10 on shift meal allowance
* 30 days’ holiday increase with service
* Contributory pension (after 3 months)
* Employee discounts (50% off onsite KFC, BK, Starbucks and Pizza Express)
* My Welcome Break discounts – savings at hundreds of retailers
* Structured career path and bespoke training
* Free on‑site parking
* Family healthcare plan
* Generous discounts on hotel rooms for you and family members
Applicants must be 18 years of age or older.
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