Better places, thriving communities.
Pay: £1,500
Contract: FTC
Type: Part Time
Hours: 10 hours per week
Location: MoD Corsham, Building 405, Corsham, Wiltshire, England, SN13 9ET
Overview
You will be a passionate individual with Customer Service experience to manage IT requests, support employees and log information onto a database. As an IT Assistant you will be responsible for managing the IT equipment within our meeting rooms, ensuring continuous and efficient service. You will be the first line of contact for the Mitie team, maintaining all IT equipment, meeting the needs of customers and using available information and equipment.
Responsibilities
* Deliver high levels of service and maintain professional standards, ensuring adherence to Mitie’s policies, processes and procedures.
* Manage IT equipment within meeting rooms and maintain timely input/output of all associated IT data.
* Live‑monitor performance against SLAs and ensure it meets or exceeds expected levels.
* Work under pressure to meet challenging deadlines while effectively managing workloads.
* Assist with troubleshooting and providing first‑line support for IT customers.
Qualifications
* Customer Service experience and strong service orientation.
* Strong literacy and numeracy skills with confidence in Microsoft Office.
* Excellent written and verbal communication and negotiation skills.
* Good planning and organisational skills, with the ability to maintain confidentiality across the site.
* Ability to cope with pressure and manage competing demands.
Benefits
Our market‑leading offering provides a range of benefits tailored to your lifestyle, including:
* Virtual GP access for you and your household.
* Financial wellbeing support via Salary Finance scheme.
* Flexible lifestyle benefits platform, Choices, allowing you to purchase extra days’ holiday, critical illness insurance, dental treatment or technology products.
* Access to high street discounts, gyms and the MiDeals platform.
* Cycle‑to‑work scheme.
* Life cover of up to four times your salary.
* Enhanced pension contributions, save‑as‑you‑earn scheme and Mitie Matching Share Plan.
* Recognition through Mitie Stars with cash prizes and a chance to win £10,000.
* Training and development opportunities via a wide selection of learning resources.
Equal Opportunity
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long‑term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing at .
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