Commercial Director
A GBP 80,000 + benefits
Leeds (Hybrid) : can be located at various sites across Yorkshire and the Midlands
Permanent : Full:time
At Another we are seeking a seasoned Commercial Director to guide a well:established, fast paced organisation through its next phase of expansion. This position combines strategic oversight with practical operational leadership. We are looking for a versatile leader who can set direction, enhance performance, and operate effectively in a fast:moving environment.
The successful candidate will oversee sales, operations, product, customer experience and overall commercial results. Working closely with central teams including Finance, Marketing, Technology, People and H and S, as well as the senior leadership group, you will drive meaningful and sustainable growth. Candidates may currently be operating as a General Manager, Commercial Director or Operations Director, as a broad and adaptable skill set is essential.
The Role
* Define and deliver a clear growth strategy and roadmap with measurable targets for revenue, margin and customer metrics
* Provide strong, visible leadership, establishing clear expectations and nurturing a commercially focused, customer:led and collaborative culture.
* Identify and capitalise on new growth opportunities, partnering with the wider business to strengthen and promote a compelling proposition to the existing client base.
* Take full accountability for divisional P and L, partnering with finance and commercial teams on budgeting, pricing strategy, yield management and margin optimisation.
* Monitor trading performance and respond swiftly to adjust pricing, promotions, product emphasis and distribution channels to achieve objectives.
* Ensure day:to:day operations consistently deliver an outstanding customer journey.
* Embed robust processes and Standard Operating Procedures (SOPs) that ensure full compliance with all relevant industry regulations
* Shape and lead product strategy to ensure the portfolio is commercially attractive, differentiated and aligned to customer demand.
* Establish and maintain strong supplier and partner relationships to secure advantageous terms, marketing collaboration and access to exclusive or differentiated offerings.
* Collaborate with Marketing and Digital teams to strengthen brand presence online and across social platforms, optimising campaigns, content and user journeys to drive sales.
* Contribute to the enhancement of CRM and lifecycle marketing initiatives to increase repeat purchases and referrals, making full use of customer reviews and testimonials.
* Partner with People and Operations teams to create clear development pathways, training and coaching
* Utilise data and reporting insights to monitor performance, analyse customer trends and identify opportunities to improve growth, efficiency and experience.
* Promote and uphold strict compliance with all regulatory, legal and governance requirements.
Skills and Experience
* Demonstrated success in delivering growth within a customer:focused, multi:brand or multi:channel setting.
* Extensive leadership experience with accountability for both commercial outcomes and operational delivery.
* Ability to transition smoothly between high:level strategic planning and hands:on operational execution.
* Strong commercial judgement, including P and L management, pricing and yield strategy, supplier negotiation and rapid, data:led decision making.
* Proven capability in leading, coaching and developing high:performing teams across sales and operational functions.
* Highly organised and resilient, capable of managing competing priorities while maintaining focus on results, compliance and customer satisfaction.
* Confident and experienced in building stakeholder relationships, both internally and externally, leveraging partnerships for commercial growth.
This person could be from a general manager, commercial director or operations director backg