Role Overview:
Reporting to the General Manager for DennPart, this is a key aftersales support role which will take responsibility for ensuring efficient sales order processing, accurate delivery coordination, and reliable support for sales representatives within our DennPart business. This role will serve as the key link between customers, sales, logistics, and procurement to guarantee smooth transactions and high customer satisfaction.
Location:
The role will be based out of our Head Quarters in Ballyclare.
Hours of Work:
This is a full-time position with a core working week of 40 hours, 08:30 – 17:00, Monday to Friday. An element of flexibility will be expected outside of these hours as and when needed to support the sales team.
As an equal opportunities employer, Dennison Commercials Ltd. welcomes applicants regardless of age, sex, marital status, race, sexual orientation, religious belief, political opinion or disability.
About The Role
Key Duties and Responsibilities:
· Supervise daily operations of the sales support staff to ensure smooth order processing and timely delivery
· Coordinate all DennPart sales support and order processing activities
· Ensure that all quotations, sales orders, and invoices are entered with accurate part details, pricing, and stock levels
· Communicate with depot parts team leaders to schedule and track deliveries
· Monitor order progress and proactively update customers and sales representatives
· Ensure prompt assistance to sales representatives with quotes, pricing, and product availability
· Resolve order discrepancies, backorders, and delivery issues quickly and professionally
· Maintain current product, pricing, and inventory information in the sales system
· Coordinate with purchasing, logistics, and finance teams to ensure efficient order fulfilment
· Assist in implementing sales promotions and special offers for truck parts and accessories
· Assist in maintaining and developing the truck parts product range by identifying new items and monitoring market needs
· Ad hoc duties as required and commensurate with the position
Required Criteria
* Previous supervisory experience or experience in leading a team is highly desirable
* Demonstrable previous relevant sales support & customer service experience is essential
* A familiarity and understanding of the operation of field based sales teams
* Previous knowledge and experience of working within the heavy vehicle industry or motor factors and a strong knowledge of heavy vehicle parts is essential
* Must be able to demonstrate strong commercial awareness and good analytical skills
* Be a confident and competent decision maker
* Ability to negotiate strongly and effectively, in a professional manner
* Be an excellent communicator who listens actively, thinks strategically and has the ability to gain credibility at all levels
* Previous experience of cross functional co-ordination with different teams
* Possess a proactive, flexible and methodical approach to work
* Show excellent accuracy and attention to detail in all aspects of work
* Be self-motivated, with the ability to work under pressure using their own initiative and reacting to changing priorities
* Be able to manage their time effectively
* Be able to work unsupervised and on your own initiative
* Be proficient in producing operational reports and using data to drive actions
* Possess demonstrable knowledge of Microsoft Office packages including Outlook, Word and Excel
* Possess a full, valid driving licence
Desired Criteria
* Previous experience and use of CRM systems would be highly desirable
Skills Needed
About The Company
Join the Dennisons Team: A Legacy of Excellence in Commercial Vehicles
Dennisons, a family of businesses united in offering superior services in the commercial vehicle industry, invites you to become part of our story. For over 50 years, we've grown from strength to strength, providing a range of services including Volvo new and used truck sales, vehicle rentals, commercial bodyshop services, and parts supplies. Our recent expansion into Dennison JCB, a JCB dealership, exemplifies our commitment to growth and innovation.
Why Choose Dennisons?
Diverse Services, One Family: Our operations span various facets of the commercial vehicle sector, ensuring a dynamic and multifaceted work environment. Whether it's sales, rentals, bodyshop services, or part supplies, you'll find an area that suits your skills and interests.
Commitment to Customer Satisfaction and Innovation: We are dedicated to ensuring complete customer satisfaction and continuously innovating in a rapidly changing industry. Working with us means being part of a team that values excellence and forward-thinking.
A Culture Rooted in Strong Ethics and Family Values: Over the decades, we've maintained a foundation of rock-solid ethics and strong family values, creating a supportive and ethical work environment.
A Story of Achievement and Future Innovation: Joining Dennisons means being part of a legacy of great achievements and future innovation. Our incredible staff works together to achieve the highest standards in our industry, supported by our loyal customers
Company Culture
Your Future with Dennisons
At Dennisons, we're not just a team; we're a family. As we continue to grow and set new benchmarks in the commercial vehicle industry, we invite you to be part of our journey. If you are passionate about making a difference in a company that values tradition, innovation, and excellence, Dennisons is your destination.
We believe our staff are our most valuable asset.
We appreciate the input of every member of the team and always strive to reward hard work and good performance. Therefore, if you work at Dennison Commercials you can expect competitive rates of pay combined with an excellent benefits package including:
Generous holiday entitlement
* Cycle to Work Scheme
* Access to a pension scheme with generous employer contributions
* Healthcare benefits
* Retail discount scheme
* Free on-site parking at all our sites
* Ongoing training and development opportunities and Volvo manufacturer training
* A friendly work atmosphere within a real team environment
* Long term career prospects
Company Benefits
At Dennison, you're more than just an employee; you're a vital part of a family that drives innovation in the commercial vehicle industry.
Key benefits of joining our team include a dynamic work environment across diverse services, a commitment to continual innovation and customer satisfaction, and being part of a culture rooted in strong ethics and family values.
Here, your contributions are recognised and celebrated as part of a legacy of excellence, shaping the future of the commercial vehicle sector.
Join us, and become part of a story that values each individual's role in achieving collective success.
Health insurance, Vacation, Paid time off, Performance bonuses, Retirement plan and/or pension, Office perks, Employee development programs, Employee discounts, Gym membership or wellness programs, Free parking, Cycle to work, Free work laptop, Referral bonus, Open office, Competitive salary, Life insurance, Long service recognition, Employee Assistance Scheme, Shopping Cashback, Employee Recognition Scheme, Annual performance review, Long service awards
Salary
Not disclosed