OVERALL PURPOSE OF THE ROLE: A beauty advisor for the Charlotte Tilbury brand, will reflect the brand values and customer base. Responsible for achieving optimal financial results by maximizing top line sales potential and ensuring superior service to our customers. The Beauty Advisor is also responsible for anticipating needs while executing with excellence the sales, events, merchandising, among other tasks in this position.
MAIN DUTIES AND RESPONSIBILITIES:
* Sales
* Drive personal financial results in store to meet and exceed plan. Including Key Performance Indicators (KPI’s) – examples; Average Unit Sales (AUS) and Items Per Transaction (IPT)
* Responsible for being specialist amongst the retail artistry brands, demonstrating entrepreneurial spirit within the parameters of the Company guidelines.
* Customer Service
* Take every opportunity to extend exceptional customer service beyond the in-store experience.
* Consistently promote the Tilbury Touch with the team and customers.
* Ensure that the counter is ‘customer ready’ from open to close of business
* Maintain the required inventory levels and accurate stock files
* Implement visual merchandising, new launch displays and collateral placement as directed by the marketing team
* Raise operational issues for resolution in a timely manner
* Establish and develop a cooperative and mutually respectful relationship with the store retail team
* Maintain excellent counter hygiene standards
* Maintain the store standards and policies at all times