Job Title: Operations Manager / Account Manager
Salary: £50,000 per annum + Company Car
Location: Office-based in Greater Manchester with regular site visits
Sector: Reactive & External Maintenance Projects
Overview
We are seeking an experienced Operations Manager / Account Manager to oversee the smooth day-to-day running of a busy maintenance department. The role will be primarily office-based in Greater Manchester, with regular visits to live sites. This position is ideal for a proactive, organised manager with strong people skills and experience in reactive and external maintenance environments.
Key Responsibilities
Department Management
Oversee the operational performance of the department
Ensure reactive and external maintenance projects are delivered efficiently and to a high standard
Act as the main point of contact for key client accounts
Fleet Management
Manage and maintain the company vehicle fleet
Monitor usage, servicing schedules, compliance, and costs
Training & Development
Coordinate and manage staff training requirements
Ensure operatives remain compliant with required certifications and standards
Carry out regular appraisals and performance reviews
Problem Solving & Operational Support
Resolve operational, staff, and site-related issues efficiently
Provide hands-on support to supervisors and operatives as required
Support continuous improvement across processes and performance
Financial & Commercial Duties
Oversee invoices and ensure accurate and timely processing
Support cost control and budget management within the department
Liaise with clients regarding queries, variations, and service performance
Site & Client Interaction
Regularly visit sites to monitor progress and standards
Maintain strong working relationships with clients, contractors, and internal teams
Ensure health & safety standards are upheld across all activities
Skills & Experience Required
Proven experience in an Operations Manager, Account Manager, or similar role
Background in reactive and external maintenance projects
Strong people-management and leadership skills
Experience managing fleets, training, and staff appraisals
Confident problem-solver with excellent organisational skills
Strong communication skills, both written and verbal
Full UK driving licence (essential)
What's on Offer
Competitive salary of £50,000
Company car
Stable, office-based role with local site travel
Opportunity to lead and shape a key operational department within the business