Hybrid working, with some travels across West Mercia as required.
Key Responsibilities
* To work directly with service users to provide support, deliver action plans, and conduct follow-ups. This could be conducting initial assessments to determine the service user’s needs, providing tailored housing advice/support to service users transitioning from prison or serving a community sentence, or working with young people on various programmes.
* To liaise with partner organisations/agencies, as required, on service delivery.
* Where necessary (for example, when working with young people), challenge inappropriate behaviour in a fair and equitable manner while motivating them to change.
* To maintain caseload efficiently, and to maintain accurate case records and documentations on relevant systems.
* To maintain accurate service user records, ensuring compliance with confidentiality and data protection regulations.
* To attend staff meetings and training events as required.
* To adhere to safeguarding processes, manage safeguarding concerns and risk factors.
Essential Person Specification
* High level of numeracy and literacy (preferably GCSE standard or above).
* Good communication, interpersonal, advocacy, and collaboration skills.
* Respectful of cultural differences; commitment to equal opportunities and anti-oppressive practice.
* Competency in IT applications, databases, systems, SharePoint, Microsoft 365, Microsoft Teams, and Microsoft Office applications.
* Ability to manage own caseload.
* Mature, reliable, resilient, energetic, patient, and consistent in approach.
Why Work for YSS?
* Annual leave of 27 days, excluding bank holidays
* Christmas Eve and New Years Day as Company holidays
* Pension Scheme
* Employee Health & Wellbeing plan
* Occupational sick pay
* Flexible working / hybrid working
* Monthly supervision for support / personal development
* Robust induction and training programme with an organisational commitment to ongoing training and personal development.
Notes
* Our organisation follows Safer Recruitment principles and guidelines for all posts where contact with children and/or adults at risk is possible – this includes a full application process, interviewing candidates, taking up and verifying two satisfactory references (one of which must be from your last employer), verifying qualifications, identity checks, an enhanced (Disclosure and Barring Service) DBS check and HMPPS prison vetting.
* You must have the right to live and work in the UK to be considered for this role.