Join to apply for the Operations Team Leader role at Mole Valley Farmers
Contract: Permanent
Hours: Full-time
Hours of Work: 37.5 hours per week, working 5 out of 7 days
Looking for a job that gives you the security of working for a big company but the satisfaction of doing something meaningful as a valued member of a small, supportive team?
About You
You are highly organised and confident prioritising tasks to ensure Health and Wellbeing is top priority and demonstrating problem solving is second nature. You lead your teams to ensure that operational processes, stock management and high standards of visual merchandising are delivered on time and to company standards, thus exceeding customer expectations. You will interpret sales reports and provide guidance on how to improve sales and customer engagement, ensuring the smooth running of day‑to‑day service in store.
Responsibilities
* Create effective schedules which prioritise our customer needs.
* Organise, oversee and motivate the store team to increase sales performance by delivering exceptional customer service across checkout, service desk and engagement.
* Manage payroll/holiday planning and colleague training.
* Drive compliance with company policies and protocols across the Operations team.
* Ensure a comprehensive understanding of safe working practices across Operations.
* Lead by example in the implementation of safe working practices and investigate breaches or near misses.
* Manage day‑to‑day running of the team, dealing with any people issues as they arise.
* Promote a strong team ethos which supports individuals, strengthens cohesion, and fosters pride in being a member of the Mole Valley team.
* Demonstrate excellent product knowledge and drive excellent product knowledge across the team.
* Efficiently organise staff levels to reflect the needs of the business.
* Through task prioritisation, ensure process completion on time: banking, reports.
* Gap checks, pick lists, price integrity, order management, credit claims to ensure protocols are followed to keep us safe, legal and deliver excellent customer service standards.
* Stock file integrity to maximise availability.
* All health & safety issues are reported, actioned and corrected.
* Be an expert not only in our products but in the business as a whole so you can address every query and support every customer decision by knowing the right people in our business to contact.
Benefits
* Scottish Widows contributory Pension – company will match up to 5%
* Up to 25% staff discount in store
* Free parking on site
* 33 days holiday inclusive of bank holidays
* Excellent training and development opportunities
* Plenty of career progression opportunities
* Life Assurance
* Employee Assistance Programme with Retail Trust
Please note, this vacancy may close prior to the expiry date if we have received a suitable number of applications.
Location: South Molton, England, United Kingdom
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