Description Please note that this is a fixed-term position for a period of 1 year GENERAL SUMMARY: The jobholder will provide effective data entry skills and be able to deal with customers via good phone and written communication including email. Will deal with day to day enquiries to guarantee timely and cost-effective delivery of goods from supplier to customer. This will be by controlling the total order flow process, resolving problems, adjusting processes, developing procedures and managing the exceptions. PRIMARY FUNCTION/MAJOR RESPONSIBILITIES Pay attention to detail on customer orders and takes appropriate actions by researching and resolving problems or complaints regarding inaccurate and/or improper deliveries, damages and claims. Supply all required information and documents in regard to delivery, customs regulation and formalities, transportation/shipping, invoicing to UK customers, and our internal customers. Provides feedback to customers to facilitate the progress of customer orders through the fluke system. Provide customers with first line technical support and literature requested Inform customers about prices, delivery times and ordered products and parts. Gather and feed back sales data to Sales & Marketing. Process quotes based on sales input. Perform other duties as assigned. GENERAL Abide by all Company policies and procedures, e.g. accounting, purchasing, quality, personnel and training. Abide by fire regulations, and ensure you are familiar with the procedure to follow in the event of smoke or fire. Undertake all other reasonable tasks which will ensure the smooth and efficient running of the department. Ensure a smart and professional company image is maintained in all dealings with customers, suppliers and any other outside contacts. JOB COMPLEXITY Operates under moderate supervision from established procedures and guidelines. Performs work responsibilities of moderate complexity that are recurring in nature with some variation from the norm. Work is spot checked against a standard. Errors in judgment may require a moderate expenditure of resources to rectify. Frequent internal and external contacts. EDUCATION AND/OR EXPERIENCE Intermediate-level or equivalent in experience. Ideally a minimal 2 years previous experience in general office, accounting, shipping, and transportation or customer service preferred.