About M&S Bank
W ere proud to bring the trusted values of Marks & Spencer into banking by giving money more sparkle. As part of HSBC, M&S Bank offers a unique blend of retail heritage and financial expertise. Were here to make banking feel more personal and that starts with how we support our people.
The Opportunity
This is more than a customer service role its a launchpad for your career. Whether youre new to financial services or looking to grow, well support your development every step of the way.
What Youll Do
Be the first point of contact for customers via phone
Provide support, resolve queries, and guide customers through our digital banking services
Handle complaints with empathy and ownership
Suggest improvements to enhance the customer experience
What Youll Bring
Passion for helping people and solving problems
Strong communication and listening skills
Confidence using digital tools and the ability to learn and use various systems and applications
Resilience and a willingness to learn
No contact centre experience needed full training provided
What Youll Get
Hybrid working
25 days holiday + bank holidays
Annual bonus scheme
M&S shopping discount (post-probation)
On-site gym and Starbucks
Flexible benefits including pension, retail discounts, and wellbeing support
One paid volunteering day per year
Recognition through Spotlight awards and access to M&S Bank Arena events
Our contact centre is open 8am-8pm 7 days a week so your working pattern will include working some weekends and evenings, but well chat through the shift patterns during the recruitment process.
Apply now and start building a career with real progression at M&S Bank.
Applications are open to UK Residents over the age of 18 currently with a valid right to work in the UK, we are unable to offer sponsorship for this role. This is a full-time position that requires you to work 35 hours per week. Please note if you are on a student visa that does not allow you to work 35 hours per week, unfortunately, we will not be able to progress your application.
Our application process consists of:
Online Contact Centre Skills Assessment
A telephone-based Recruiter Interview
Final face-to-face interview with the business and an online Values Based Assessment
HSBC is committed to being an inclusive employer and providing an inclusive and accessible recruitment process for all. We will provide reasonable adjustments to remove any disadvantage to you being considered for this role. We are proud members of the Disability Confident Scheme and will offer an interview to disabled candidates who meet the minimum criteria for the role.
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