OPERATIONS MANAGER
Our client, a reputable regional building contractor/subcontractor based in Greater Manchester, are looking to recruit an Operations Manager over see projects in their Fit Out, Electrical, Passive Fire Protection, Social Housing departments.
Role Purpose
The Operations Manager acts as the second-in-command to the Operations Director, taking ownership of day-to-day operational delivery across all business sectors.
* Reduce the daily operational burden on the Operations Director
* Drive operational consistency, compliance, and efficiency
* Strengthen oversight and performance across all project streams
* Ensure processes, systems, and reporting operate to a scalable, professional standard
* Support the delivery of construction excellence and high levels of client satisfaction
Leadership & Operational Oversight
* Oversee day-to-day operations across multiple divisions.
* Lead and support Contracts Managers, Site Managers, and project teams.
* Coordinate between QS, procurement, H&S, commercial, and delivery functions.
* Serve as an escalation point for operational issues and project challenges.
Performance, Process & Compliance:
* Ensure compliance with QMS (ISO 9001) and relevant construction legislation.
* Improve, embed, and document operational processes and reporting frameworks.
* Support the rollout of automation initiatives and Microsoft 365 optimisation.
* Champion strong H&S performance and KPI monitoring, including digital reporting tools such as Notify.
Project Delivery & Programme Management:
* Maintain oversight of project programmes, key milestones, and delivery progress.
* Ensure timely and accurate client reporting (weekly and monthly).
* Monitor subcontractor performance in relation to quality, delivery, and safety.
* Identify potential risks early and implement corrective or preventative actions.
Commercial & Financial Support:
* Work closely with QS teams on variations, valuations, and cost control.
* Support margin protection and maintain awareness of project cashflow.
* Report operational performance and areas of concern to the Operations Director.
Client Relationship & Stakeholder Management:
* Build and maintain strong professional relationships with Tier 1 clients.
* Attend client meetings, progress reviews, and commercial discussions.
* Ensure consistent communication, expectation management, and service delivery.
Team Development & Culture:
* Promote accountability, ownership, and high performance across teams.
* Mentor and support the development of junior leaders.
* Contribute to creating a structured, scalable, and self-sufficient operations function.
Key Skills & Competencies
* Strong leadership and people management skills
* Experience in construction operations across multi-trade environments
* Knowledge of UK compliance, H&S legislation, and RAMS
* Ability to implement systems, processes, and digital tools
* Excellent communication and organisational abilities
* Commercial awareness with understanding of cost, risk, and margin control
* Calm and effective under pressure, capable of multi-tasking
* Professional, confident client-facing approach
Qualifications & Experience
* 5+ years’ experience in construction operations or senior project management
* Experience managing multiple workstreams or divisions
* Proven track record working with Tier 1 contractors or similar organisations
* Understanding of QMS, ISO standards, and digital reporting tools
* SMSTS, CSCS, First Aid (preferred)
* Experience in fit-out, MEP, passive fire, or social housing (advantageous)