Overview
Main area A&E Reception Band 2 — Contract Permanent — Full time with Flexible working; 37.5 hours per week (days, evenings and night shifts). Job ref 245-ADM2AE-09-25-C
Employer Tameside and Glossop Integrated Care NHS Foundation Trust. Site Tameside General Hospital. Town Ashton under Lyne. Salary £24,465 per annum. Salary period Yearly. Closing 16/11/2025 23:59
Job overview
A&E Receptionist - Band 2
37.5 hours per week - Permanent
We are currently looking for an enthusiastic individual to join our A&E reception team. Applicants should be excellent communicators with good telephone skills and have the ability to deal with the general public on a daily basis and have a positive approach to customer care.
The role will involve providing reception support to the clinical team within the A&E Department. It is essential that applicants have a good standard of IT skills and be able to work on their own initiative and as part of a team. Flexibility is required as the service works 24 hours a day, 7 days a week; you will be required to work shift patterns that incorporate days, evenings and nights.
Unsociable hours over weekends, Bank Holidays and hours worked between 8:00pm - 6:00am will receive enhancement payments.
Main duties of the job
As an A&E Receptionist, you will provide a welcoming and professional first impression for patients/Healthcare Professionals on arrival at the A&E reception desk, whether front facing or via telephone, to ensure they receive an excellent customer service experience. You will be the first point of contact for anyone accessing the department and must deal professionally with inquiries in person, by phone or by email. The post holder will provide full clerical support to the A&E Department teams, work as part of a team or independently to ensure the smooth running of the reception service. You will provide administrative cover across all reception desks within A&E and Same Day Emergency Care. Flexibility is required as the service works 24/7; you will work shift patterns that include days, evenings and nights.
Working for our organisation
Tameside and Glossop Integrated Care NHS Foundation Trust serves a community of 250,000 people across Tameside & Glossop. Our vision is to improve health outcomes for our population and influence wider determinants of health through collaboration with our health & care partners.
We have a clear set of values & behaviours which we expect all of our staff to demonstrate:
* Compassion
* Accountability
* Respect
We actively encourage applications irrespective of race, age, disability, sex, gender reassignment, gender identity or expression, sexual orientation, religion or belief, marriage & civil partnership, or pregnancy or maternity. We particularly welcome applications from Black, Asian & minority ethnic candidates, LGBTQ+ and Disabled people.
Benefits include: flexible working, 27-33 days annual leave plus bank holidays, sick pay, NHS Pension Scheme, free eye tests and health checks, gym discount, free bicycle loan scheme, salary sacrifice car scheme, support with stress, bereavement, relationships, finance, and more.
Detailed job description and main responsibilities
The job description gives an overview of the main tasks and responsibilities; the person specification focuses on qualifications, skills, experience and knowledge required. These documents are attached on the page and can be downloaded.
Visa sponsorship
Important Notice on Visa Sponsorship Eligibility
Please note that while the trust offers sponsorship, this role is not eligible for visa sponsorship under the UK Health and Care Worker visa route, due to the minimum salary threshold of £25,000 per annum and/or required skill level set by UKVI.
We appreciate your interest and encourage applications from candidates who already have the right to work in the UK.
Person specification
Qualifications
* Computer Skills
Experience
* Word processing/database
* Working directly with the public/reception duties
* Filing and use of Excel
* Working in a Health Care Setting
* A&E Experience
Skills and knowledge
* Organisational Skills
* Able to work as part of team
* Able to work on own initiative
* Good interpersonal skills
* Accuracy
* Able to prioritise work
Other factors
* Flexibility
* Reliability
* Courteous and professional attitude
* Fitness to undertake the duties of the post
* Willingness to train and be trained
* Committed to personal/professional development
New colleagues can look forward to a warm welcome here at Tameside & Glossop Integrated Care NHS Foundation Trust.
For our agenda for change staff, we offer a competitive benefits package with regular pay awards, annual leave of 27 days increasing to 33 days after 10 years and access to a competitive Pension Scheme; terms and conditions are not applicable for Non-Executive positions.
Alongside this there are extensive training development opportunities with paid mandatory training, a protected training budget for staff and support for flexible working. We have an on-site Occupational Health Service to support you at work and fast track access to physio, counselling and complimentary therapies.
At Tameside and Glossop Integrated Care NHS Foundation Trust, we welcome applications from all candidates.
At the Trust we adhere to UK Visas and Immigration rules; candidates who do not hold UK or RoI citizenship are required to obtain a Certificate of Sponsorship to be eligible to apply for either a Health and Care visa or Skilled Worker visa unless they have eligibility to work in the UK via another route.
To avoid disappointment, candidates wishing to apply who do not hold UK or RoI citizenship should carry out a self-assessment to identify the likelihood of obtaining CoS by visiting Work in the UK.
Use of Artificial Intelligence in applications: AI assistance should be personalised; AI-generated content should not be relied on to write applications.
We ordinarily accept online applications; however, reasonable adjustments may allow paper-based applications. Please enquire with recruitment@tgh.nhs.uk or pick up an application template in person from our office.
Further details regarding the post can be obtained by contacting a Recruiting Manager as per contact details below.
How do you hear back from us?
We communicate via our trac.system account (@recruit.trac.jobs). Please check emails regularly, including junk/spam.
The Trust is committed to environmental responsibility through the Save Planet Tameside & Glossop strategy.
Employer certification / accreditation badges
The postholder will have access to vulnerable people and will require Disclosure to check for any previous criminal convictions.
Application numbers
The vacancy may close early if it attracts a high number of applications. Please submit your application in good time to avoid disappointment.
Contact: Joanne Goodwin, Supervisor, Email: Joanne.Goodwin@tgh.nhs.uk, Tel: 0161 922 5065. Availability: 8am-4pm Monday to Friday.
Alternate contact: Vicki Bowker, Assistant Directorate Manager, Tel: 07500 915176.
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