We are recruiting for a Temporary Accommodation Officer to join a busy Housing team within a Local Authority in the West Midlands. This role will support the Housing Options team in managing temporary accommodation for households experiencing homelessness.~
Key responsibilities include assisting with property sign-ups, issuing keys or fobs, and ensuring residents understand the terms of their licence agreement and expectations while living in temporary accommodation. You will also help monitor occupancy and manage rent accounts by preparing weekly rent statements, carrying out occupancy checks, and reporting any rent arrears or payment issues to Housing Options Officers.
The role will involve recording and reporting any anti-social or unacceptable behaviour, serving warning letters or Notices to Quit when required, and attending lock changes or police requests where necessary.
You will also be responsible for carrying out health and safety checks across temporary accommodation properties, ensuring repairs are completed promptly, undertaking weekly fire alarm testing, and arranging periodic fire drills.
We are looking for a professional and organised individual with strong communication skills who can deliver a high level of customer service to households during what can often be a difficult and stressful time.
Previous experience within housing, homelessness, or tenancy management, particularly within a local authority environment, would be advantageous.
How to Apply