Responsibilities
The Retail Site Manager will manage all aspects of store operation, leading the delivery of excellent customer service and high operational standards. They will manage store performance, stock, finances, facilities, and daily routines against KPIs with HSSE awareness, leading and developing a team, delivering to brand and customer experience standards.
Retail Store Managers have a wide range of responsibilities, from helping out on the shop floor to making long-term plans for the future.
* Staff Management: hire, train, schedule, and motivate employees; monitor performance and provide feedback.
* Sales & Financial Management: set and achieve sales targets, manage store budgets, and analyse sales reports to improve performance.
* Inventory & Stock Control: monitor stock levels, order new merchandise, conduct inventory audits, and ensure proper stock keeping.
* Customer Service: address customer queries, complaints, and feedback, ensuring high levels of customer satisfaction.
* Marketing & Promotions: implement promotional campaigns, manage in‑store events, and effectively use advertising and display facilities.
* Operations & Compliance: oversee daily store operations, maintain visual merchandising and store cleanliness, and ensure compliance with health and safety regulations and company policies.
* Security: implement security measures to protect against fraud and theft.
* Liaising with Head Office: communicate with corporate or head office staff on various aspects of store operations and strategy.
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