Are you a confident communicator with a passion for delivering great customer service? We are working with a well-established and growing business to recruit a Service & Warranty Advisor to join their busy team.
This is a fantastic opportunity for someone who enjoys problem-solving, managing customer queries, and working in a fast-paced, team-focused environment.
The Role
You will be the first point of contact for customers, managing enquiries via phone, email, and web. You will take ownership of issues, ensuring they are logged accurately, processed efficiently, and resolved to a high standard.
Working closely with internal teams, you will support the full service and warranty process, ensuring customers are kept informed throughout and that all information is accurately maintained within the CRM system.
You will also support service bookings, process warranty claims, and identify opportunities to promote additional services where appropriate.
Key Responsibilities
Handling inbound customer enquiries across multiple channels
Logging and managing all interactions within the CRM system
Supporting the coordination of service requests and bookings
Processing warranty claims and related documentation
Working closely with technical teams to resolve customer issues
Maintaining accurate records and ensuring compliance with processes
Delivering a professional, friendly, and solutions-focused service About You
Previous experience in a customer service, call centre, or administrative role
Excellent communication skills, both written and verbal
Strong attention to detail and ability to manage multiple tasks
Confident using systems and maintaining accurate data
A proactive and positive approach with strong problem-solving skills
Ability to work well both independently and as part of a team Experience within a technical or warranty-based environment would be beneficial, but is not essential as full training will be provided.
This is a great opportunity to join a supportive team within a growing business where you can develop your skills and build a long-term career.
Apply now!
Pivotal Recruit, a brand of Pivotal Partnerships Ltd, is acting as an Employment Agency for this vacancy on behalf of their client