Deposit Administrator
(Lettings Administrator or Administrator)
The main purpose of the Administrator role is to provide deposit negotiation, support services, and administration to branches, landlords, and tenants.
What you receive as an Administrator:
* Salary of £23,875 per annum
* Support in training towards ARLA – NFOPP qualifications (additional £1000 once qualified)
* Team incentives
* 20 days annual leave (+ bank holidays) raising to 25 days annual leave with length of service
* Birthday holiday
* NO WEEKENDS
* Industry-leading training and development
* Demonstrable career ladder
* Opportunities for progression
* Collaborative, rewarding, ;and ;fun environment
Key responsibilities of an Administrator:
* Liaising with landlords, tenants, branch staff, and client accounting
* Ensuring a smooth transition throughout the deposit process
* Advising and obtaining instructions from landlords and tenants at the end of the tenancy
* Administering Tenancy Deposit Scheme referrals
* Drawing up a schedule of costs based on the checkout report
* Mediate and negotiate between the parties regarding the disposal of the deposit.
* Ensure that relevant payments are instructed promptly and properly regarding contractors, deposits
Essential skills and experience required to be a successful Administrator:
* Outstanding customer service skills
* Solid administration skills
* An ability to work to deadlines and to strict standards
* Organised and able to prioritise workload in a fast-paced environment
* Resilient, positive, numerate, and ;detail-oriented
* Solid influencing skills and ability to negotiate with third parties
* Confident verbal communicator backed up with excellent letter writing skills
* IT literate(MS Office, internet, email systems)
Desirable skills (not essential as training will be provided): Residential Lettings, Estate Agency, Property Management, Contracts, Claims, Mediation
Additional Benefits:
* Company events
* Company pension
* Employee discount
* Life insurance
* Referral programme
* Sick pay
* Wellness programme
Our existing team comes from a diverse range of backgrounds including Customer Support, Call Centre, Retail, and Hospitality, Leisure, and Care sectors - Kickstart your career with us today!
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