General Manager
An opportunity to lead a high-performing branded restaurant operation, driving both commercial success and team development. This role would suit a hands-on General Manager from a fast-paced, guest-led restaurant environment, ideally with experience in a branded casual dining, premium casual dining, or high-volume restaurant setting.
We are particularly interested in candidates who have led structured restaurant operations with strong front of house and back of house alignment, clear service standards, and a consistent focus on guest experience. Experience from brands such as Nando's, Wagamama, The Ivy Collection, Loungers, or similar restaurant-led environments would be highly relevant.
While we are open to hospitality leaders from a range of backgrounds, the closest match for this role will be someone whose recent experience has been centred around restaurant operations rather than a wet-led or traditional pub management setting.
Key Responsibilities
* Lead and develop the management team, providing clear direction, structure, and ongoing performance feedback
* Build and maintain a strong working relationship with the Head Chef, supporting back of house performance and development
* Maintain exceptional operational standards, ensuring strong audit performance and consistent delivery
* Communicate business objectives and updates effectively across the team
* Collaborate with senior leadership and other site leaders to support wider business initiatives
* Conduct regular performance reviews and manage team development
Role Objectives
* Deliver strategic business plans aligned to financial performance, including P&L and KPI targets
* Drive operational excellence and continuous improvement across all areas of the business
* Create a high-performance, engaged, and motivated working environment
* Support team development through coaching, training, and structured feedback
* Ensure a consistently high-quality customer experience
Operational Responsibilities
* Oversee day-to-day restaurant operations, ensuring targets and objectives are met
* Recruit, onboard, and develop high-performing team members
* Delegate effectively while ensuring adherence to company standards, policies, and procedures
* Manage employee relations and resolve internal issues efficiently
* Maintain full accountability for financial processes, including cash handling and reporting
* Oversee HR systems, payroll processes, and workforce planning
* Monitor staffing levels, attendance, and absence management
* Ensure compliance across all operational and safety systems
* Work closely with kitchen leadership to ensure smooth and efficient service delivery
* Take ownership of stock control and cost management
* Monitor customer feedback and online presence, responding where appropriate
* Drive local marketing initiatives and build relationships within the local community
Location: London, South East England, United Kingdom.
Company: JR UK.
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