?? Cheadle (Fully Onsite)
?? 9:00am - 5:00pm
?? £27,000 (up to £30,000 for exceptional experience)
?? Permanent
We are working with a well-established, global healthcare organisation to recruit a Complaints Coordinator for their Cheadle site. This is a fantastic opportunity to join a purpose-driven business operating within the healthcare and homecare sector, supporting services that make a genuine difference to patients' lives across the UK.
The Role
This is a highly administrative and process-driven coordination role. You will not be responding to complaints directly - instead, you'll take full ownership of the complaints workflow, ensuring cases are logged accurately, assigned to the correct teams, tracked effectively, and reported on appropriately.
Working closely with compliance and clinical stakeholders, you'll act as the central point for complaints coordination, helping to ensure governance standards are met and processes run smoothly.
Key Responsibilities
1. Managing the day-to-day operation of the complaints system
2. Allocating cases to the relevant internal teams for investigation
3. Tracking progress through to resolution and ensuring accurate system updates
4. Maintaining data integrity and compliance standards
5. Managing a shared complaints inbox and ensuring timely distribution
6. Supp...