Have you dreamed of a job that combines your love of the outdoors and exploring New Zealand with meaningful work? Looking to join a thriving tourism company where your skills make a real impact? Want to work in a fun, supportive environment with a team that genuinely enjoys what they do? This could be your next adventure.
Who is Wilderness?
Wilderness is a New Zealand–owned family business that’s been at the forefront of tourism for over 20 years. We rent premium motorhomes to both locals and international visitors, and we’re also the exclusive New Zealand distributor for some of Germany’s top motorhome brands.
We’re here to help our customers create unforgettable journeys across Aotearoa in beautifully crafted European motorhomes. But it’s not just about the vehicles—it’s about the experience we deliver, which our glowing reviews speak volumes about.
As our business continues to grow and set new standards in premium travel, there’s never been a better time to join the Wilderness team.
What will you do?
In this role, you aren’t just rolling out features; you’re the bridge between big-picture goals and the everyday tools that make them happen. You will:
* Architect the Future: Lead the rollout of digital tools that make "being productive" and "being sustainable" one and the same.
* Translate Vision into Action: Take scoped projects, refine them, and implement solutions that your teammates actually enjoy using.
* Drive Real Change: Ensure our tech doesn\'t just sit on a shelf. You’ll be on the ground, embedding new ways of working and making sure every feature and system serves a purpose.
* Empower the Team: Act as the go-to expert who simplifies the complex, helping everyone at Wilderness work smarter, not harder.
What we need from you
To be successful in this role, you will be a "meticulous finisher" who thrives on seeing a project move from a concept to a fully adopted tool that teams love to use. We are looking for:
* Systems Implementation Expert: 4+ years of experience launching digital tools and ensuring they are actually adopted by the team.
* Tech-Savvy Problem Solver: Hands-on skill with CRMs, cloud-based tools, and building low-code/no-code automations.
* Empathetic Communicator: A background in customer-facing roles, with the ability to translate "tech-speak" into simple, user-friendly guides.
* Strategic Systems Thinker: Someone who understands how people, processes, and tech intersect to create practical workflows.
* Meticulous Finisher: A detail-oriented professional who excels at documentation and following tasks through to 100% completion.
* Impact Driven: A proactive learner motivated by sustainability, social impact, and making work life better for everyone.
Ability to drive large vehicles e.g. motorhomes.
Permanent legal entitlement to work in NZ
7 reasons why you would want to be part of our team
* We have a strong sense of purpose - everything we do relates back to our mission and values
* Everyone has a passion for what they do and you can feel it
* You get to learn and grow in a fun and supportive environment
* You get to work with people from different backgrounds and all walks of life
* You will work with the customer service gurus in the tourism industry and have access to high performance coaching
* We are performance-driven and reward you for your achievements
* We actively encourage you to travel and explore using our motorhomes
* Caring deeply about our people comes naturally to us. That’s why we are committed to fostering a diverse and inclusive workplace where all team members are valued, respected, and given equal opportunities. We encourage applicants from all backgrounds to apply. Learn more by reading our Diversity, Equity, and Inclusion (DEI) policy at https://www.wilderness.co.nz/about-us/sustainability-promise/dei-policy.
If the above is you, apply now with your CV and cover letter outlining why you are the right fit for this role and why you want to join the team. Only candidates who send both documents will be considered.
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Your application will include the following questions:
* Which of the following statements best describes your right to work in New Zealand?
* How many years\' experience do you have as an Implementation Specialist?
* Do you have a current New Zealand driver\'s licence?
* Do you have customer service experience?
* How many years of project management experience do you have?
* How many years\' experience do you have with change management?
* Which best describes your experience with CRM systems, automation and AI-enabled tools?
* How do environmental or people-focused values show up in your work?
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What can I earn as an Implementation Specialist
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