Location: Blended between office and home (England and Wales). Time in office negotiable Citizens Advice offers confidential advice online, over the phone, and in person, for free. Through our national network of charities, we give people the knowledge and the confidence they need to find their way forward whoever they are, and whatever their problem. Do you want to work for an organisation that makes a difference, every single day, to people from all walks of life? The people that turn to Citizens Advice need help overcoming an obstacle in their lives from debt to evictions to trouble at work and you can be key to them getting the support they need in the quickest, easiest, and most effective way. About the role We are looking for an experienced and thoughtful Organisation Design and Development (ODD) Lead to play a key role in shaping the organisation s ongoing design and development. This role maintains a strong focus on the experience of our people in order to: Drive sustainable change Enable organisational performance and impact Embed continuous improvement Ensure a people-centred approach Develop and enhance the employee experience For these fixed-term opportunities, the role will have a significant focus on organisation design reviews at team, function and capability level, supporting the organisation to respond effectively to change and evolving priorities. What you ll be doing The ODD Lead role is dynamic, project-based and highly collaborative. You will work across a range of complex and interconnected projects, adapting your approach as priorities shift and new challenges emerge. Key aspects of the role include: Leading and supporting organisation design reviews across the organisation Managing multiple, competing priorities and pivoting between workstreams as required Navigating complexity and identifying interdependencies across teams and functions Influencing leaders to make decisions that benefit the wider organisational system Applying holistic ODD approaches that may combine organisation design, organisational development, leadership and talent development, culture, and employee experience Ensuring all work is underpinned by a strong and sustained commitment to equity, inclusion and diversity Working collaboratively This role requires extensive relationship-building and stakeholder management across Citizens Advice. You will work closely with colleagues at all levels of seniority, including Executive Directors, providing advice, guidance and influencing decision-making. Depending on the nature of the work, there may also be opportunities to engage with external partners and with our network of local Citizens Advice offices. About you You will be adaptable, flexible and systems-minded, with the confidence to work in complex environments and the credibility to influence senior leaders. You will bring a strong people-centred mindset and a commitment to creating inclusive, effective and sustainable organisational design. Why join us? You ll be part of work that directly supports Citizens Advice to deliver greater impact for the people and communities we serve. This is an opportunity to shape how the organisation works, how people experience their work, and how we collectively respond to changenow and in the future. Please apply with your CV and cover letter outlining how you meet the essential criteria below: Postgraduate qualification in HR, ODD, leadership/management or change, or demonstrable extensive work-based experience that evidences an equivalent level of attainment and competence, with a demonstrable commitment to maintain an understanding of best practice in these areas. Developed and specialist knowledge across at least two of the following areas which have been gained in a complex context: organisational development, organisation design, employee experience, colleague engagement, performance management, talent management, learning and development, human resources. Exceptional relationship building skills and experience of influencing and working effectively with senior stakeholders and other colleagues through facilitation, presentation, negotiation skills and where appropriate constructive challenge Experience of designing and delivering organisation-wide initiatives successfully on time and to budget, demonstrating best practice in leadership development, ODD, culture, team development, HR and/or change through these. Central to pursuing our EDI mission is building diverse and inclusive teams in which everyone has a sense of belonging. We believe inclusion is a social justice issue - a principle that underpins our all EDI work. To that end, we particularly welcome applications from people we would like to see better represented in our organisation and sector - people of colour, LGBTQ people and disabled people. We follow the social model of disability. We will offer an interview to disabled candidates who indicate they wish their application to be considered under our Disability Confident Interview Commitment where they meet our selection criteria in their application. Some of our roles attract a high volume of applications and in some circumstances where it is not practicable or appropriate, we may limit the number of interviews offered to disabled and non-disabled candidates. We will provide reasonable adjustments as needed. We re a flexible employer, so this role may suit anyone who d prefer a flexible arrangement to help their work/life balance, many of our colleagues spend most of their time working remotely. Whilst we prefer a blended approach between a local office, if one is near you, and home we re open to being flexible on location, occasionally a role may require you to be based in a certain location if that's the case it will be detailed in the advert or job description. This can be discussed in more detail during your interview. The National Citizens Advice operates from offices in England and Wales, with 4 regional offices based in Cardiff, London, Birmingham and Leeds, therefore all successful applicants must be based within England or Wales. Please be aware that Citizens Advice is not a sponsoring organisation. Therefore the successful applicant must already possess the right to work in the UK or be able to secure the right to work in the UK independently. We have been awarded the top charity in Third sectors' employer index, where it's recognised that Citizens Advice is an organization that not only prioritizes the people we serve but also values the wellbeing of its employees. Citizens Advice seeks to redeploy internal staff who are at risk or under notice of redundancy and will prioritise them in the recruitment process where necessary. If you have been confirmed as at risk or under notice of redundancy please ensure you indicate this in the at-risk box in your application. Please note, in the event of a high number of applications, we reserve the right to close the application early. This vacancy closes at 23.59 on the closing date. For more information about the organisation, our values and benefits please see the following link - Information, values and benefits Need help with your application, see our useful how to guides on the following page - Guidance notes for applicants