Warrengate Medical Centre is a busy and friendly town‑centre Doctors surgery providing a full range of NHS services to a list size of more than 11,500 patients. We are a high achieving training Practice with an excellent reputation situated in the Centre of Wakefield close to transport links and local amenities.
We are committed to maintaining a high standard of patient care and customer service in a friendly and professional environment and we are currently looking for a part‑time Practice Administrator to join our friendly team.
This is a permanent position. The working patterns required are detailed below, however flexibility is required for covering annual leave and sickness absences.
Tuesday : 10.00am - 6.30pm
Thursday : 8.00am - 4.30pm
5 Great reasons to join our Warrengate team:
* Inclusive and diverse workforce
* As a training practice we support and encourage career development
* Supportive team environment
* Automatic enrolment into NHS pension scheme and access to NHS discounts and benefits
* Staff wellbeing is at the heart of our family practice ethos
Main duties of the job
The successful candidate will be experienced in delivering excellent customer service, maintaining professionalism, discretion and confidentiality at all times, and able to work well under pressure both independently and as part of a team.
They will need to have excellent communication and organisational skills, together with a caring and solution‑focused approach to patient related problems. The main duties will include answering phones and dealing with patients face‑to‑face, navigating patients to the most appropriate person/service to help, dealing with repeat prescriptions, scanning, and managing patient‑related tasks as directed by the Practice team.
The candidate should be able to remain calm in difficult situations as well as having the initiative to identify outstanding workload and support the team in completing this. Flexibility to cover colleagues’ annual leave and sickness is essential.
Full training will be given but medical administration and receptionist experience in a similar environment would be advantageous.
Job responsibilities
Duties will include, but are not limited to:
* Booking appointments for patients following car navigation, ensuring patients access the most appropriate services within the practice
* Scanning and workflowing incoming correspondence within the clinical system
* Dealing with general enquiries from patients and prioritising the management of these
* Dealing with repeat prescription orders and prescription queries
* Managing your time and workload efficiently
* Assisting with the smooth running of clinics and surgeries
* Providing help and advice to all visitors to the surgery and the building
* Registration of new patients to the Practice
* Processing patient change of address and contact details within the clinical system
* Dealing with tasks that clinicians may assign to you in an effective and timely manner
* Covering colleagues’ shifts in the event of sickness or annual leave
* Effective communication between staff, the practice, patients and other agencies
* Understanding and implementing the practice protocols and procedures
* Carrying out the daily tasks set for you by the Office Manager
* Attending training and staff meetings as required
* Supporting with other reasonable duties as required
* Following the practice’s Infection Prevention & Control policies and protocols
About us
* List size (approx. 11,500) Rated Good by the CQC in March 2015
* Excellent GP / ANP team (4 Partners, 2 Salaried GPs and 2 ANPs) and nursing team (4 Practice Nurses, 1 HCA and 1 GP Assistant)
* High QOF achievements
* SystmOne clinical system
* We offer all services in line with PMS Practice and also participate in all local and directly enhanced services Training practice (GP Registrars, FY2s, Nurse Students)
* We are part of an evolving network of GP Practices that are responsive to the changing climate of General Practice
Person Specification
Experience
* Relevant experience of working within a busy office environment
* Experience of working within the NHS
* Experience using SystmOne
Skills and Qualities
* Competent user of the Microsoft Office Suite (Word, Excel, and Outlook)
* Deal with confidential matters in a sensitive way
* File documents in logical format
* Prioritise and work on a number of different tasks simultaneously
* Excellent communication skills (both written and oral)
* Willingness to undertake a wide range of duties
* The ability to solve problems under pressure
* Work with minimum supervision
* Willingness to learn and develop new skills
* Ability to work as part of a team and on your own initiative
* Be decisive yet maintain a customer‑focused approach
* Trustworthy, honest, reliable, caring and sympathetic
Qualifications
* 5 GCSEs, or equivalent (inc Maths and English)
* Evidence of a commitment to continuing professional development
* RSA Stage I or II typing and/or Word Processing or equivalent
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and requires a submission for Disclosure to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
£12.71 an hour with potential to increase following successful probation period
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